Hussain Al-Jabery
Lalor
Summary
Hospitality professional with experience in hotel operations management and property management systems. Skilled in leading teams, improving guest satisfaction, and streamlining operations across front office, housekeeping, and guest services. Currently supporting large hotel organisations across APAC as a Client Success Manager at RMS Cloud, optimising PMS solutions, OTA distribution, and integrated hotel modules. Dependable, adaptable, and motivated to bring international experience and cultural understanding to contribute to the success of Rixos Baghdad.
Overview
10
10
years of professional experience
Work History
Product Specialist
RMS Cloud
07.2023 - Current
- Delivered tailored demonstrations of the PMS system, showcasing functionality and value to hotel operators.
- Partnered with sales teams in client meetings, providing expert knowledge to support decision-making and adoption.
- Trained and coached hotel operators across APAC, ensuring successful onboarding and system optimisation.
- Strengthened customer retention by delivering proactive product support and resolving complex operational issues.
- Collaborated with cross-functional teams to enhance product development and improve system performance.
- Produced detailed reports and performance analyses to identify trends, inform strategy, and drive client success.
Operations Manager
Accor Hotels
09.2022 - 01.2023
- Supervised operations staff and ensured employees adhered to company policies and procedures.
- Developed systems and procedures to enhance operational quality and team efficiency.
- Led the hiring, onboarding, and training of new staff to meet business needs.
- Fostered clear and effective communication between team members and organisation leadership, reducing miscommunication and missed deadlines.
- Analysed and reported key performance metrics to senior management.
- Developed and implemented strategies to maximise client satisfaction.
- Directed initiatives to improve the work environment, company culture, and overall business strategy.
- Trained and supported team members to maintain high levels of productivity and performance
Shift Duty Manager
Accor Hotels
02.2022 - 09.2022
- Centre for National Resilience Victoria providing support to over 500 housing units on behalf of the Victorian State Government.
- Involved in the set up and induction of a first of its kind facility, implemented and trained a team in a new successful business structure.
- Preside over the movement of personnel in and out of the facility and perform operational facility management activities.
- Leverage extensive expertise to administer and rapidly respond to various incidents, including triaging incident response and reporting.
- Operate with a strong and ongoing focus on establishing and cultivating a positive experience for residents while undergoing isolation from Covid-19 and alternative detention requirements.
- Guarantee adherence to and perform the evaluation of health and legislation and overall wellness procedures, including Infection Prevention Control procedures (IPC).
Front Office Duty Manager
Mantra Hotels
01.2021 - 02.2022
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Created, prepared and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Night Auditor
Mantra Hotels
10.2019 - 01.2021
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Reported financial data and updated financial records in ledgers and journals.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Guest Service Agent
Mantra Hotels
04.2019 - 01.2021
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Youth Leader
A Beacon of Hope
06.2015 - Current
- Working within a team environment to ensure events run smoothly.
- Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative and poised team members.
- Maintained good relationships with parents through regular communication and active participation in planned activities.
- Engaged youth by following, implementing and assisting in creating lesson plans.
- Modeled appropriate interactions with youth individually and in groups by encouraging involvement in activities.
Project Coordinator
Unique Shower Screens & Robes
01.2023 - 07.2023
- Streamlined project management processes by implementing new organisational tools and software.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Decreased project completion times by efficiently prioritising tasks and delegating responsibilities to team members.
- Identified potential risks and developed mitigation strategies to minimise disruptions to project timelines.
- Managed budgets effectively, ensuring resource allocation was optimised for maximum project success.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
Education
Diploma of Hospitality Management
William Angliss Institute of TAFE
Melbourne, VIC12-2020
High School Diploma -
Lalor Secondary College
12.2017
Skills
- Strong leadership and people management
- Task delegation and team coordination
- Workforce planning and shift scheduling
- Guest service excellence and service recovery
- Rooms division and operations management
- Budgeting, forecasting, and revenue optimisation
- Compliance with health, safety, and service standards
- PMS, OTA distribution, and hotel systems expertise
- Cross-departmental collaboration (Front Office,
- Housekeeping, F&B)
- Staff training, mentoring, and performance development Document
Timeline
Product Specialist
RMS Cloud
07.2023 - Current
Project Coordinator
Unique Shower Screens & Robes
01.2023 - 07.2023
Operations Manager
Accor Hotels
09.2022 - 01.2023
Shift Duty Manager
Accor Hotels
02.2022 - 09.2022
Front Office Duty Manager
Mantra Hotels
01.2021 - 02.2022
Night Auditor
Mantra Hotels
10.2019 - 01.2021
Guest Service Agent
Mantra Hotels
04.2019 - 01.2021
Youth Leader
A Beacon of Hope
06.2015 - Current
Diploma of Hospitality Management
William Angliss Institute of TAFE
High School Diploma -
Lalor Secondary College
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