Hussaini Sadakally
Noble Park,Australia
Summary
A service-driven professional with over 25 years of experience in fast-paced, customer-focused settings. Able to identify customer needs, interpret policies to provide accurate advice and become a trusted resource. Capable of providing quality services to customers through the timely provision of information and prompt resolution of their concerns. Excellent attention to detail in completing work in a thorough and complete manner, applying strong attention to detail.
Overview
30
30
years of professional experience
Work History
Corporate Consultant
Corporate Travel Management
09.2021 - 11.2022
- Boosted client satisfaction by streamlining communication processes and providing tailored solutions.
- Implemented cost-saving measures through thorough analysis of client operations, ensuring financial stability.
- Delivered exceptional results by creating innovative strategies and collaborating with cross-functional teams.
- Fostered strong relationships with clients, establishing trust and credibility as a consultant.
- Spearheaded company-wide initiatives to improve overall performance, maximizing profitability for clients.
- Trained employees on best practices, enhancing skillsets and productivity levels across the organization.
- Optimized resource allocation through careful planning and management, reducing overhead costs for clients.
- Assisted in the development of corporate policies and procedures, ensuring compliance with industry standards and regulations.
Senior Customer Sales & Service Agent
Emirates Airlines
11.2011 - 12.2019
- Demonstrated strong planning and communication skills to assist passengers with special needs including non-English speakers, elderly customers, infants, unaccompanied minors and customers with special dietary needs or limited mobilities
- Applied problem-solving skills to investigate and resolve customer complaints following escalation procedures of the company
- Assumed total accountability for group and individual ticketing and reservation as well as servicing frequent flyers/loyal customers
- Offered suggestions to improve existing processes and enhance the quality of service provided to customers
- Contributed to revenue through proactive identification of client opportunities and recommendation of available offers that matched customer needs
- Handled the frequent flyer programme (Emirates Skywards Programme), ensuring the satisfaction and retention of loyal customers.
Travel Consultant
World Aviation Systems / Stella Travels
06.2000 - 11.2011
- Leveraged communication abilities in verbal and written forms to offer airline, accommodation and travel insurance products to customers, prepare clear quotations and interpret rules and customer requirements
- Used the prescribed computer systems to create reservations and coordinated all components of customers’ itineraries
- Accurately issued automated and manual tickets and other associated documentation, while also preparing reports for other airlines as required
- Served as dedicated staff for Air Lanka, Gulf Air, Pacific Lan Chile, Finnair, Iberian Airlines, Aer Lingus, Tap Portugal, Hawaiian Airlines and Alaskan Airlines
- Prepared airfare quotes, issued/reissued tickets and handled priority agents for Stella Travels.
Airport Customer Service Supervisor
KLM Royal Dutch Airlines
10.1996 - 04.2000
- Oversaw and supervised staff accountable for check-in procedures, document checking and boarding control
- Provided assistance to customers at the arrival and departure lounges as well as those with special requirements
- Completed all pre-flight boarding checks, transfer baggage and safety procedures in compliance with relevant aviation protocols and legislation
- Actively participated in all aspects of airport and ground operations, including customer check-in, tagging, baggage and boarding of flights
- Engaged with the Station Manager to meet specific operational KPI’s such as the on-time departure of flights.
Customer Service Agent
KLM Royal Dutch Airlines
07.1996 - 10.1998
- Used the required reservation and ticketing system to manage a portfolio of corporate clients including constructing fare using official tariff manuals and coordinating all associated travel requirements
- Established and maintained strong relationships with commercial and corporate accounts as well as with travel agents.
Airport Customer Service Agent
Ali Bin Ali
09.1994 - 06.1996
- Carried out ground handling tasks for various airlines such as Gulf Air, Qatar Airways, Emirates Airlines, Pakistan International Airlines and Bangladesh Biman Airlines.
Airport Traffic Officer
Ali Bin Ali
09.1994 - 09.1995
- Safely executed a range of ground handling duties for airlines to include Air Lanka, Air France, Oman Air and Sudan Airways.
Airport Traffic Officer / Interpreter
Sri Lankan Airlines
11.1992 - 08.1994
- Served as an Indian language interpreter for Indian sub-continent passengers
- Performed ground handling duties while providing assistance to special passengers to included VIP and those requiring mobility aids.
Education
No Degree - Driving Instructor
Intelligent Training Solutions
Melbourne, VIC07.2022
Skills
- Training and Development
- Team Leadership
- Performance Management
- Regulatory Compliance
- Cross-functional Collaboration
- Conflict resolution
- Airline reservation systems proficiency
- Event coordination
- Corporate travel policies expertise
- Strong communication skills
- Team collaboration
- Exceptional customer service
- Fluent in multiple languages
- Global travel knowledge
- Travel documentation expertise
- Attention to detail
- Expert itinerary planning
- International and Domestic Travel
Key Assets
- Customer Service & Relations
- Record & Database Management
- Meticulous Attention to Details
- Written & Verbal Communications
- Analytical Problem-Solving
- Enquiry Management
- Workflow Prioritisation
Education Professional Development
- Several in-house training courses at Emirates Airlines
- PC Awareness Course and Qualified Blue Wing Service Employee at KLM Royal Dutch Airlines
- Passport and Document Check Training with US and Canadian Embassies at KLM Royal Dutch Airlines
- DCS Check-in, Customer Service Workshop and Basic Passenger Handling Courses at Air Lanka
Specific Skills Attributes
- Working knowledge of the principles for providing customer services including needs assessment, quality standards for services, and evaluation of customer satisfaction to promote a positive organisational image
- Active listening and communication skills with an ability to understand customers’ requirements and provide information that could satisfy their needs; combined with polished interpersonal skills and a proven capacity to build rapport and professional relationships with customers from a wide range of backgrounds
- Practical hands-on experience across a range of administrative procedures including file management and storage, record maintenance, data entry, keyboarding and word processing
- Advanced problem-solving and analytical abilities; capable of applying sound judgement, tact and diplomacy to deal with and resolve difficult customer situations
- Excellent organisational and prioritisation capabilities; can effectively manage the assigned workload and responsibilities within regulated timeframes; able to function well both independently and in a team-based environment
References
- Aubrey Coelho, Contact Centre Manager, Emirates Airlines, 0423 487 842
- Mario Nataraja, Supervisor, Emirates Airlines, 0400 531 090
Languages
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Tamil
Limited Working
Timeline
Corporate Consultant
Corporate Travel Management
09.2021 - 11.2022
Senior Customer Sales & Service Agent
Emirates Airlines
11.2011 - 12.2019
Travel Consultant
World Aviation Systems / Stella Travels
06.2000 - 11.2011
Airport Customer Service Supervisor
KLM Royal Dutch Airlines
10.1996 - 04.2000
Customer Service Agent
KLM Royal Dutch Airlines
07.1996 - 10.1998
Airport Customer Service Agent
Ali Bin Ali
09.1994 - 06.1996
Airport Traffic Officer
Ali Bin Ali
09.1994 - 09.1995
Airport Traffic Officer / Interpreter
Sri Lankan Airlines
11.1992 - 08.1994
No Degree - Driving Instructor
Intelligent Training Solutions
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