Hussain Laftah Al-Jabery
Lalor,VIC
Summary
Motivated and adaptable professional with strong leadership, customer service, and problem-solving capabilities, proven across fast-paced, client-focused environments. I bring excellent communication, time management, and technical understanding to support high-priority issue resolution, optimise processes, and collaborate effectively with cross-functional teams. Well-organised and dependable, I excel at managing multiple priorities while maintaining a customer-centric approach and driving continuous improvement. I am committed to enhancing team performance, strengthening client relationships, and contributing to operational excellence.
Overview
10
10
years of professional experience
Work History
Product Specialist
RMS Cloud
07.2023 - Current
- Assisted with demonstrations for PMS system to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to hotel operators
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Collaborated with cross-functional teams to streamline product development processes.
- Generated reports to track performance and analyse trends.
Project Coordinator
Unique Shower Screens & Robes
01.2023 - 07.2024
- Streamlined project management processes by implementing new organisational tools and software.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Decreased project completion times by efficiently prioritising tasks and delegating responsibilities to team members.
- Identified potential risks and developed mitigation strategies to minimise disruptions to project timelines.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
Operations Manager
Accor Hotels
09.2022 - 01.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize guest satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained and guided team members to maintain high productivity and performance metrics.
Shift Duty Manager
Accor Hotels
02.2022 - 09.2022
- Centre for National Resilience Victoria providing support to over 500 housing units on behalf of the Victorian State Government.
- Involved in the set up and induction of a first of its kind facility, implemented and trained a team in a new successful business structure.
- Preside over the movement of personnel in and out of the facility and perform operational facility management activities.
- Leverage extensive expertise to administer and rapidly respond to various incidents, including triaging incident response and reporting.
- Operate with a strong and ongoing focus on establishing and cultivating a positive experience for residents while undergoing isolation from Covid-19 and alternative detention requirements.
- Guarantee adherence to and perform the evaluation of health and legislation and overall wellness procedures, including Infection Prevention Control procedures (IPC).
Front Office Duty Manager
Mantra Hotels
01.2021 - 02.2022
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Created, prepared and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Night Auditor
Mantra Hotels
10.2019 - 01.2021
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Reported financial data and updated financial records in ledgers and journals.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Guest Service Agent
Mantra Hotels
04.2019 - 01.2021
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Youth Leader
A Beacon of Hope
06.2015 - Current
- Working within a team environment to ensure events run smoothly.
- Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative and poised team members.
- Maintained good relationships with parents through regular communication and active participation in planned activities.
- Engaged youth by following, implementing and assisting in creating lesson plans.
- Modeled appropriate interactions with youth individually and in groups by encouraging involvement in activities.
Education
Bachelor of Construction Management - Major in Project Management
University of South Australia
Hybrid, Adelaide, SA 03-2026
Diploma - Business Management
Open Colleges
Melbourne, VIC02.2022
High School Diploma -
Lalor Secondary College
Melbourne12.2017
Skills
- Strong leadership and management skills
- Task delegation and coordination
- Efficient shift scheduling and workforce planning
- Project development and life cycle
- Schedule Management
- Budgeting and forecasting
- Risk analysis and management
- Team Leadership
- Service Coordination
- Document Oversight
Timeline
Product Specialist
RMS Cloud
07.2023 - Current
Project Coordinator
Unique Shower Screens & Robes
01.2023 - 07.2024
Operations Manager
Accor Hotels
09.2022 - 01.2023
Shift Duty Manager
Accor Hotels
02.2022 - 09.2022
Front Office Duty Manager
Mantra Hotels
01.2021 - 02.2022
Night Auditor
Mantra Hotels
10.2019 - 01.2021
Guest Service Agent
Mantra Hotels
04.2019 - 01.2021
Youth Leader
A Beacon of Hope
06.2015 - Current
Bachelor of Construction Management - Major in Project Management
University of South Australia
Diploma - Business Management
Open Colleges
High School Diploma -
Lalor Secondary College