HUSSEIN BASSAL

-directing and overseeing reservation, reception, room service and housekeeping activities

• assisting and reviewing customer satisfaction
• overseeing purchasing activities and accounting across departments including liaising with suppliers, logistics providers and regulators
• supervise security arrangements across grounds and property maintenance
• ensuring compliance with regulatory requirements related to environment, occupational health and safety regulations and food safety

• Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance
• Optimized guest experience, by conducting room and floor inspections to ensure cleanliness to quality standards
• Responded to customer concerns with speed and knowledge to maintain composure and a professional environment
• Initiated plans to improve customer satisfaction, quality standards and service efficiency
• Trained [15] front office staff in guest interaction best practice, boosting guest satisfaction survey scores from [70]% to [95]%
• Oversaw a team of [70] employees across departments, including housekeeping, security, front office, food and beverage, engineering, safety, accounting, banquet, and personnel
• Improved staff retention levels through engaging training, motivational reward schemes and inspiring leadership
• Provided outstanding levels of customer care to retain customer loyalty and refine company reputation.

• Responsible for the smooth Front office operation
• Reports to: Front Office Manager / Assistant Front Office Manager
• Duties and responsibilities: To assist the Front office manager with all aspects of departmental operations
• To deal with problems and complaints received and immediately act to restore guest's satisfaction
• To play proactive role in ensuring that safety and security standards are met within the hotel procedures
• To ensure personal and desk appearance is up to standard
• To be fully conversant with the hotel emergency and security procedures
• To be fully conversant with procedures of automatic and manual visa machines
• To follow up the missing vouchers or cash payment rooms
• To up-sell accommodation whenever possible
• To be aware of any activities / events operating within the hotel department head or any other member of the management
• To replace the Assistant Front Office Manager during absence
• To be sure that Front Office staff is doing their job in a proper way up to standard and procedures
• To be sure that Frond Office staff attitude and performance are up to standard
• To be responsible for on job training
• To be sure that any special arrangement requested for the arrival are done
• To check the payment method for all arrival rooms and follow any cash payment rooms
• To be sure guests receive full information and quick service on the desk upon request
• To be sure that check in / out procedures are done as satisfactorily.

• Ensures that standards of cleanliness, hygiene and tidiness are maintained throughout the hotel and manages the housekeeping and laundry department efficiently to maintain standards and control costs
• Reports to: Executive Housekeeping Manager
• Responsible for: Staff and operation of Housekeeping Department
• Duties and responsibilities: To be responsible for smooth operation of the floor assigned ensuring that the entire operation is performed as per the hotel standards, including inspection of guest rooms as they relate to safety, cleanliness and maintenance
• To be responsible for the performance of room attendants, and take appropriate action to correct deficient conditions in behavior and work practices
• To assist in production of schedules for employees in accordance with guidelines and productivity requirements
• To review and adjust schedule to ensure optimum staffing levels
• To review assignments of employees and to make adjustments in their work load
• To allocate team members for daily rooms deep cleaning
• To check the occupied and vacant rooms, giving special attention to guest needs
• To organize immediately the guest needs, including VIP amenities and communicating them to the relevant team members
• To be aware of all room categories and amenities
• To carry out lost and found procedures
• To report maintenance issues to the Engineering Department
• To assist other departments wherever necessary and maintain good working relationships.

• Motivate and lead team members to consistently exceed store sales targets
• Managed staff schedules and budgets for continued productive and profitable company running
• Recruited, trained and managed six sales representatives, building strong sales teams for each shift through strategic restoring.

• Place of work: The Main Restaurant
• Scope: To serve food & beverage to guests in a friendly manner and according to the established performance standards
• Reported to: Restaurant Manager
• Duties and responsibilities: To report for duty punctually wearing the correct uniform and name tag at all times
• To serve food & beverage to guests according to standards set in the departmental operations Manual
• To do side duties as assigned on a daily basis by the outlet management
• To handle guest inquiries in a courteous, professional, and efficient manner at all times.