Hussein Mourad
Arncliffe,NSW
Summary
Proven leader and efficient multitasker, I enhanced customer loyalty at Charcoal Kingdom by fostering a productive environment and resolving issues with empathy. At Calvin's Crepes, I excelled in hygiene maintenance and precise transactions, showcasing reliability and customer service skills. My approach combines team leadership with active listening, driving significant improvements in workplace atmosphere and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Manager of Operations
Charcoal Kingdom
04.2022 - Current
- Established positive and effective problem solving and communication skills among staff and customers minimizing complications to create a friendly atmosphere.
- Built a healthy and constructive working environment to maintain productivity whilst sustaining a positive atmosphere for both customers and colleagues.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Till Operator/Dessert Chef
Calvin's Crepes
01.2021 - 03.2022
- Maintained a well-organized workspace for improved efficiency during busy periods.
- Collaborated with colleagues to maintain a clean and inviting store environment with the upmost attention to hygiene that enhanced the overall experience for customers
- Enhanced customer satisfaction by providing efficient and accurate transactions at the till.
- Handled cash, credit, and debit transactions with precision, ensuring accurate drawer counts at the end of shifts.
- Demonstrated excellent multitasking abilities by managing multiple stations simultaneously during peak hours.
Skills
- Reliability and punctuality
- Patience and Composure
- Customer Service
- Team Leadership
- Active Listening
- Positive Attitude
Timeline
Manager of Operations
Charcoal Kingdom
04.2022 - Current
Till Operator/Dessert Chef
Calvin's Crepes
01.2021 - 03.2022
Similar Profiles
Sandul MapalagamaSandul Mapalagama
Customer Service Cashier at Charcoal KingdomCustomer Service Cashier at Charcoal Kingdom
Hassan IssaHassan Issa
Customer Service at I Worked at Charcoal KingdomCustomer Service at I Worked at Charcoal Kingdom
Tahmina AmiriTahmina Amiri
Fresh Food Manager at Pasadena Charcoal ChickenFresh Food Manager at Pasadena Charcoal Chicken
Victor OnyeuloVictor Onyeulo
personal care assistant at Sunnyhaven Ltdpersonal care assistant at Sunnyhaven Ltd
Ali NasrallajAli Nasrallaj
Director at Self EmployedDirector at Self Employed