Hussein Sam Saab
Summary
A transformative leader passionate about tackling complex business challenges to drive significant growth outcomes. I leverage my strategic insight and macro-level perspective to deliver quantifiable and actionable results across diverse markets. As a self-motivated strategic advisor, I possess a proven track record of exceeding ambitious sales targets and strengthening high sales growth among both new and existing clients. My commitment to enhancing customer experiences is complemented by my ability to build and maintain trustworthy executive partnerships within the competitive technology landscape. I thrive on leading teams through change, ensuring alignment with overarching business objectives while championing innovative solutions that propel organizational success.
Overview
17
17
years of professional experience
Work History
Corporate Key Account Manager
CHG Meridian
05.2023 - Current
- Focus on blue-chip global opportunities and new logos, successfully driving significant business growth in the APAC region
- Target personas including IT, Finance and Procurement managers/C-suite executives
- Deliver complex and bespoke ICT leasing and financial engineering solutions tailored to meet the unique needs of clients, ensuring seamless integration with their operational requirements
- Manage the entire lifecycle of end-user devices, from procurement and deployment to end-of-life services and reverse logistics, ensuring alignment with sustainability goals and corporate strategy
- Implement and promote a comprehensive Asset Management platform (Tesma) built on ServiceNow, integrating with customers’ preferred ITSM systems to enhance asset visibility and management
- Facilitate the deployment of Intune and Co-Pilot, enabling clients to optimize their IT operations and improve user experience across their devices
- Developed complex quoting and proposal documents, effectively managing multiple stakeholders to secure commercial contributions and drive profitability
- Prepare, negotiate and provision a range of agreements, including Master Lease Agreements, Supplementary Agreements, Non-Disclosure Agreements, and Local Addendums, ensuring compliance with global standards and client requirements
- Collaborate closely with CBA as a strategic funding partner, leveraging financial expertise to support clients' growth and operational efficiency
- Cultivated a robust supplier/vendor partner ecosystem, offering cradle-to-grave services to enable cost optimisation and zero touch solutions
Unified Communications Sales and Operations Manager
Insight Enterprises
11.2021 - 05.2023
- Lead the initiative for acquiring new logos in Unified Communications (UC), Contact Center (CC), and Video Conferencing (VC), driving strategic growth
- Facilitated sales team customer meetings to ensure customer satisfaction was met and share of wallet was maximised
- Collaborate with marketing to define and implement go-to-market (G2M) strategies, aligning the vendor and partner capabilities with customer gaps initiatives and roadmap
- Sales enablement and training initiatives to empower my team of account managers and strengthen a culture of continuous learning and high performance
- Oversee the Microsoft ecosystem/Stack, including Azure and O365, ensuring team proficiency in delivering cloud services, professional services, and IT hardware solutions
- Direct account mapping and planning activities, ensuring strategic alignment with clients’ business objectives
- Facilitate discovery sessions to uncover client needs and drive tailored solutions that enhance customer satisfaction
- Lead product demonstrations and site visits, showcasing innovative solutions and reinforcing relationships with key stakeholders
- Collaborate with the Partner Services Lead to standardize and streamline Statements of Work (SOWs) and customer proposals, enhancing operational efficiency
- Engage ad collaborate with product distributors such as Ingram Micro, Dicker Data, and Synnex to strengthen channel partnership and expand market reach
- Drive channel partner engagements, including co-sell motions, cobranded sales enablement initiatives, webinars, and workshops to maximize sales opportunities
- Serve as a Subject Matter Expert in Unified Communications, guiding the team through the discovery, demonstration, proof of concept (POC), and post-sale management processes
- Engage with IT Managers and C-Suite Executives, fostering executive-level relationships to support strategic business objectives
- Implement the MEDDIC methodology to enhance sales effectiveness and ensure a thorough understanding of customer needs and decision-making processes
Head of Sales – Unified Communications & Audio Visual
Vytec
09.2019 - 11.2021
- Managed and mentored a team of 3-8 BDRs and BDMs, nurturing a collaborative and high-performance environment
- Established a comprehensive sales playbook that guided the team's prospecting strategies and sales methodologies, driving consistency and efficiency
- Promoted high availability and a supportive work culture through regular mental health catchups, ensuring team members remained healthy and engaged
- Challenged the status quo by identifying opportunities for improvement and pivoting go-to-market strategies when necessary to achieve aggressive growth targets
- Developed and implemented KPIs and quotas for team members, aligning individual performance with overall sales objectives
- Conducted thorough assessments of P&L statements to inform strategic decisions and optimize profitability
- Tracked and monitored CRM activity as the single source of truth, ensuring accurate reporting and data integrity across the sales organization
- Led CRM integration initiatives to enhance customer intelligence management, providing the team with insights to drive sales effectiveness
- Performed corporate balance sheet analysis and income statements to inform strategic growth initiatives and drive both top-line and bottom-line results
- Facilitated quarterly meetings with the board to report on regional performance, particularly emphasizing growth strategies implemented
- Achieved a 30% increase in sales team productivity by finessing training processes and establishing a clear performance feedback loop
- Successfully grew the sales team by 50% within one year, enhancing team capabilities and market coverage/share
Head of Sales - Managed Print Services
Winc (Staples)
06.2017 - 08.2019
- Conducted periodic training sessions for internal account managers and business consultants, focusing on market trends, new technologies, and unique selling propositions (USPs) to optimize their qualification skills during calls
- Enhanced revenue streams through up-selling and cross-selling across Winc’s nine diverse lines of business solutions
- Monthly strategic collaboration with vendor channel managers to ensure G2M is aligned to market trends (HP, Toshiba, Konica Minolta) and to stay informed on new technologies and current market trends, ensuring the team was equipped to leverage these insights
- Engaged and managed strategic internal and external stakeholders throughout the sales cycle to optimize collaboration and drive successful outcomes
- Applied the Challenger Selling methodology to identify and address customer pain points, providing tailored solutions that resonate with their business challenges
- Developed a comprehensive elevator sales pitch for account managers and stakeholders to optimize qualification calls and effectively identify opportunities
- Created a formal business proposal template that articulates USPs, value propositions, go-to-market strategies, and business capabilities to enhance proposal effectiveness
- Collaborated frequently with internal and external stakeholders, including partnering vendors, during sales execution and implementation to ensure alignment and success
Account Executive - Business Automation & Workflow Solution Specialist
Upstream (A Fuji Films Company)
06.2015 - 05.2017
- Achieved $80K in revenue through the implementation of transport Proof of Delivery (POD) automation with a sign-on glass solution
- Generated $40K in revenue for food distribution by automating POD scanning into a web-based document storage portal (Udocs) for efficient digital archiving and retrieval
- Delivered $120K in revenue for food distribution through the automation of POD processes using M-Files, enhancing workflows for Accounts Payable and HR onboarding
- Managed a comprehensive Document Solutions offering, providing a powerful suite of technology tailored to meet specific business needs
- Developed and implemented customized software solutions that effectively resolve business challenges, alleviate administrative burdens, improve and streamline processes, and assist clients in meeting regulatory compliance requirements
- Collaborated closely with presales engineers during critical stages of the sales cycle to ensure the alignment of technical solutions with client objectives
- Operated in a hybrid role that balanced both hunting for new business and farming existing accounts, maintaining an 80/20 focus on new client acquisition and account management
Business Development Manager/Account Manager
Camnet (Ricoh Business Centre)
02.2011 - 05.2015
- Consistently achieved monthly sales targets for eight consecutive months, exceeding $50K each month
- Surpassed sales targets by generating $100K in March 2017
- Exceeded the monthly target by achieving $110K in April 2016, representing a 100% attainment of the goal
- Awarded 'Salesperson of the Month' in May 2016 for outstanding performance
- Successfully sold five brand new Ricoh A3 devices in May, qualifying for an additional bonus
- Developed and managed a portfolio generating over $900K in annual revenue
- Specialized in operational leasing of A3 and A4 multifunctional devices
- Offered Laserfiche, a secure digital archiving software solution, including Document Management Systems (DMS) and back-end collateral repository systems to streamline workflows
- Focused on small to medium enterprises (SMEs) with a sales model comprising 30% business development and 70% existing account management
- Conducted 20-30 customer-facing visits weekly to foster relationships and drive sales
- Engaged in stakeholder management with C-suite executives and company directors
- Managed a diverse portfolio of over 150 existing clients, including agreement variations and generating quotes
- Conducted cost comparisons and prepared comprehensive pricing proposals
- Identified and articulated compelling value propositions to meet client needs
- Delivered innovative business capabilities using state-of-the-art technology solutions
Key Account Manager
Lenovo
01.2008 - 12.2010
- Achieved 150% of quarterly KPIs for three consecutive quarters, demonstrating consistent high performance and dedication to exceeding targets
- Successfully managed the entire sales cycle, from initial prospecting (hunting) to nurturing existing relationships (farming), ensuring a comprehensive approach to client engagement and retention
- Developed proficient negotiation skills, enabling the successful closing of deals while maintaining strong relationships with clients and maximizing revenue opportunities
- Employed a solution-selling approach that involves meticulously and strategically identifying clients' business challenges and offering tailored, cost-effective solutions that drive value and enhance operational efficiency
- Demonstrated expertise in up-selling and cross-selling products and services, effectively increasing overall sales volume and enhancing customer satisfaction by aligning additional offerings with client needs
- Cultivated and maintained trustworthy partnerships with enterprise corporations, fostering long-term relationships built on mutual respect, transparency, and collaboration
- Functioned in a hybrid role encompassing both business development and account management, balancing the acquisition of new clients while simultaneously ensuring the satisfaction and retention of existing accounts
Education
Bachelor of Commerce -
01.2016
Diploma -
Project Management
01.2012
Certificate 4 -
Project Management
01.2011
Certificate 4 - IT Help desk
St George College
01.2007
Higher School Certificate -
01.2006
Skills
- Team Leadership
- Collaboration
- Strategic Transformation
- Oral Communication
- Written Communication
- Emotional Intelligence
- Customer Expectations Management
- Self-Starter
- Complex Business Processes Understanding
- Presentation Skills
- Negotiation
- Partnership Building
- Business Acumen
- Strategic Selling
References
Upon request
Timeline
Corporate Key Account Manager
CHG Meridian
05.2023 - Current
Unified Communications Sales and Operations Manager
Insight Enterprises
11.2021 - 05.2023
Head of Sales – Unified Communications & Audio Visual
Vytec
09.2019 - 11.2021
Head of Sales - Managed Print Services
Winc (Staples)
06.2017 - 08.2019
Account Executive - Business Automation & Workflow Solution Specialist
Upstream (A Fuji Films Company)
06.2015 - 05.2017
Business Development Manager/Account Manager
Camnet (Ricoh Business Centre)
02.2011 - 05.2015
Key Account Manager
Lenovo
01.2008 - 12.2010
Bachelor of Commerce -
Diploma -
Project Management
Certificate 4 -
Project Management
Certificate 4 - IT Help desk
St George College
Higher School Certificate -
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