Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Samira Teryaki

Truganina,VIC

Summary

Proven ability to communicate effectively with diverse individuals and ensure smooth operations in high-pressure environments. I bring a strong sense of responsibility and commitment to my work, always striving to exceed expectations while maintaining a balanced personal life. Passionate about leveraging my skills to contribute positively to a team and enhance the customer experience. After taking time off to welcome and care for my newborn, I am now actively seeking new job opportunities. Excited to re-enter the workforce, I am eager to apply my skills and experiences in a new role that allows me to contribute meaningfully.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Acquire BPO - Grays Auctions
Melbourne, Australia
06.2023 - 12.2023
  • Answered customer inquiries and provided accurate information
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Handled high call volumes while maintaining courteous and professional personality
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service

Pathology Collector

KE Select
Melbourne, Australia
12.2021 - 06.2023
  • Collected specimens from patients in a professional manner according to established protocols.
  • Maintained accurate records of patient information and specimen collection details.
  • Adhered to safety guidelines when handling hazardous materials and biohazardous waste.
  • Labeled all specimens with patient's name, date of birth, date and time of collection and other relevant data as required.
  • Ensured proper storage conditions for collected specimens prior to transfer to the laboratory.
  • Cleaned work areas at the end of each shift according to infection control regulations.

Customer Service Representative

Australia Post
Melbourne, Australia
05.2020 - 12.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service

Coles
Broadmeadows, Australia
10.2017 - 05.2020
  • Cleaning
  • Cashier
  • Money handling
  • Stock

Education

Certificate 3 - Pathology Collection

Kangan Institution
Melbourne
11-2020

Year 12 -

Roxburgh College
Tarneit
12-2019

Skills

  • Strong communication skills
  • Problem solver
  • Organisation and Time Management
  • Team collaboration
  • Administrative tasks
  • Customer satisfaction
  • Work under pressure
  • Blood collection
  • Patient identification

References

  • Australia Post, Mahia Romeo (Manager), Mahiaromeo3@gmail.com
  • Acquire BPO, Alyson Hart (Manager), Alysonhart58@gmail.com

Certification

  • Full Driver's License
  • Working With Children Check
  • National Police Criminal Check

Timeline

Customer Service Representative

Acquire BPO - Grays Auctions
06.2023 - 12.2023

Pathology Collector

KE Select
12.2021 - 06.2023

Customer Service Representative

Australia Post
05.2020 - 12.2021

Customer Service

Coles
10.2017 - 05.2020

Certificate 3 - Pathology Collection

Kangan Institution

Year 12 -

Roxburgh College

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Samira Teryaki