Hussian Moukdad
Arncliffe
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Store Manager
Foot Locker
12.2024 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant Manager
Foot Locker
06.2023 - 12.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail Keyholder/3IC
Foot Locker
09.2022 - 06.2023
- Performed category maintenance by rotating products according to company product rotation policy.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Balanced cash registers at end of shift and filled out necessary reports.
- Stored security alarm codes and keys and made routine code changes.
- Opened and closed store at proper times for reliable services.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Sales Associate
Foot Locker
02.2021 - 07.2022
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Assistant
Culture Kings
09.2019 - 10.2020
- Accepted and completed cash, check and credit card payments.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Stock Associate
Walmart
12.2018 - 06.2019
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Disposed of expired and overripe items to eliminate health risks.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Bent, lifted, opened, and moved boxed products weighing up to 66 pounds.
- Carried and secured customer purchases in vehicles.
- Loaded and unloaded delivery vehicles to maintain inventory.
Skills
- Merchandising proficiency
- Stock management
- Inventory control
- Operations management
- Staff management
- Operational budgeting
- Hourly shift management
- Leadership development
- Retail Management
Timeline
Store Manager
Foot Locker
12.2024 - Current
Assistant Manager
Foot Locker
06.2023 - 12.2024
Retail Keyholder/3IC
Foot Locker
09.2022 - 06.2023
Sales Associate
Foot Locker
02.2021 - 07.2022
Sales Assistant
Culture Kings
09.2019 - 10.2020
Stock Associate
Walmart
12.2018 - 06.2019
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