Hussian Moukdad
Arncliffe,NSW
Summary
Results-oriented retail leader with extensive experience in managing store operations and mentoring teams. Expertise in streamlining processes and driving sales performance, contributing to enhanced customer experiences and team productivity.
Overview
7
7
years of professional experience
Work History
Sales Assistant Keyholder
Foot Locker
Eastgardens, NSW
06.2025 - Current
- Maintained records related to sales for store management.
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
- Processed orders accurately and efficiently using a POS system.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Supervised team members and provided training on customer service standards.
- Assisted in inventory management, including stock replenishment and organization.
- Assisted customers in selecting footwear and apparel to meet their needs.
Assistant Store Manager
Foot Locker
Eastgardens, NSW
03.2025 - 06.2025
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Sales Assistant Keyholder
Foot Locker
Eastgardens, NSW
01.2025 - 03.2025
- Provided product knowledge and recommendations to enhance customer experience.
- Participated in visual merchandising to highlight promotions and new arrivals.
- Supported training of new sales associates on store policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Ensured that all promotional materials were properly displayed in their designated areas.
Temp Assistant Store Manager
Foot Locker
Eastgardens, NSW
11.2024 - 01.2025
- Trained and mentored sales associates on customer service techniques.
- Managed inventory levels, ensuring product availability and organization.
- Conducted regular staff meetings to communicate objectives and expectations.
- Assisted in developing staff schedules for optimal coverage and efficiency.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Sales Assistant Keyholder
Foot Locker
Eastgardens, NSW
01.2024 - 11.2024
- Supervised daily store operations and ensured compliance with company policies.
- Trained new employees on sales techniques and customer service standards.
- Maintained visual merchandising standards to enhance store presentation.
- Coordinated opening and closing procedures, ensuring security measures were followed.
- Collaborated with management to implement promotional strategies and sales initiatives.
- Assisted with training new employees on company policies, procedures, and guidelines.
- Generated weekly and monthly reports related to sales performance analysis for management review.
Sales Assistant
Foot Locker
Eastgardens, NSW
03.2023 - 01.2024
- Fostered relationships with customers to expand customer base and retain business.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Provided excellent customer service to clients in person and over the phone.
- Processed orders accurately and efficiently using a POS system.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered store and merchandise questions and led customers to wanted items.
Retail Keyholder
Culture Kings
Las Vegas, Nevada
11.2022 - 02.2023
- Supervised daily store operations and ensured compliance with company policies.
- Trained new employees on sales techniques and customer service standards.
- Collaborated with management to implement promotional strategies and sales initiatives.
- Coordinated opening and closing procedures, ensuring security measures were followed.
- Managed daily operations such as assigning tasks to associates, reviewing time sheets, enforcing rules and regulations.
- Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
Sales Assistant
Foot Locker
Sydney, NSW
11.2021 - 07.2022
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Fostered relationships with customers to expand customer base and retain business.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Processed special orders for out-of-stock items when necessary.
- Assisted customers in locating products, providing detailed information and recommendations.
Sales Associate
Culture Kings
Sydney, NSW
06.2018 - 10.2021
- Processed transactions accurately and handled cash register operations.
- Assisted customers in finding products and answering inquiries.
- Collaborated with team members to organize promotional events.
- Demonstrated product features and benefits to enhance customer experience.
- Supported store cleanliness by organizing merchandise and tidying aisles.
- Helped customers find specific products, answered questions, and offered product advice.
Skills
- Customer service
- Sales reporting
- Employee training
- Time management
- Problem solving
- Team leadership
- Sales management
- Sales leadership and training
- Retail management
Timeline
Sales Assistant Keyholder
Foot Locker
06.2025 - Current
Assistant Store Manager
Foot Locker
03.2025 - 06.2025
Sales Assistant Keyholder
Foot Locker
01.2025 - 03.2025
Temp Assistant Store Manager
Foot Locker
11.2024 - 01.2025
Sales Assistant Keyholder
Foot Locker
01.2024 - 11.2024
Sales Assistant
Foot Locker
03.2023 - 01.2024
Retail Keyholder
Culture Kings
11.2022 - 02.2023
Sales Assistant
Foot Locker
11.2021 - 07.2022
Sales Associate
Culture Kings
06.2018 - 10.2021