HUU HIEP (JIM) NGUYEN
GEORGES HALL,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking the opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Customer Service Administrative Assistant/Head Barista
THE CANOPY
SYDNEY, NSW
01.2022 - Current
- Responded to customer complaints in an efficient and professional manner.
- Developed relationships with customers through courteous communication.
- Advised management on ways to improve customer service processes.
- Greeted customers and answered inquiries in a timely, friendly manner.
- Boosted overall team performance by sharing knowledge and expertise with coworkers in regular meetings.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
Barista Manager
XS ESPRESSO MOOREBANK
MOOREBANK, NSW
10.2020 - 12.2021
- Managed barista staff, ensuring proper training and scheduling.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
- Recruited, hired, trained and supervised baristas to ensure adherence to company policies and procedures.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
BARISTA
PLATFORM 26
WILEY PARK, NSW
10.2019 - 10.2020
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
Process Worker
C&C Chicken
Milperra, NSW
05.2017 - 09.2019
- Performed quality control checks on products to ensure they met customer requirements.
- Monitored inventory levels of raw materials and finished products.
- Assisted with troubleshooting and resolving problems during the production process.
- Ensured accuracy of orders by verifying product counts against packing lists.
- Trained new employees on safety protocols, job duties.
Education
Certificate IV - Information Technology
TAFE NSW
NSW11-2024
Skills
- Organization
- Confidentiality
- Customer Service
- Scheduling
- Attention to Detail
- Time management
- Clean driving record
Timeline
Customer Service Administrative Assistant/Head Barista
THE CANOPY
01.2022 - Current
Barista Manager
XS ESPRESSO MOOREBANK
10.2020 - 12.2021
BARISTA
PLATFORM 26
10.2019 - 10.2020
Process Worker
C&C Chicken
05.2017 - 09.2019
Certificate IV - Information Technology
TAFE NSW