Huu Phuc Tran
Melbourne
Summary
A highly motivated employee with a desire to take on new challenges. Worth solid ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Sales Assistant
BWS
10.2023 - 01.2024
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Front of House Server
Old Quarter
06.2023 - 01.2024
- Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Coordinated effectively with bartenders to ensure timely beverage service for seated patrons.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
Sales Assistant
UNIQLO
06.2023 - 09.2023
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Barista
The Pepper Tree
04.2023 - 06.2023
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Information Technology
Melbourne Polytechnic
Melbourne, VIC 04.2001 -
English Language Intensive Course For Students
Swinburne University of Technology
Melbourne, VIC 04.2001 -
Skills
Complex Problem-Solving
Display building
Processing payments
Customer Needs Assessment
Customer Assistance
Team Cooperation
Self Motivation
Honest and Dependable
Timeline
Sales Assistant
BWS
10.2023 - 01.2024
Front of House Server
Old Quarter
06.2023 - 01.2024
Sales Assistant
UNIQLO
06.2023 - 09.2023
Barista
The Pepper Tree
04.2023 - 06.2023
Information Technology
Melbourne Polytechnic
04.2001 -
English Language Intensive Course For Students
Swinburne University of Technology
04.2001 -