Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Huy Dinh

Wiley Park,NSW

Summary

Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.

Overview

4
4
years of professional experience

Work History

Replenishment Team Member

Woolworths
11.2023 - Current
  • Achieved high standards of cleanliness throughout the store by consistently maintaining shelves, displays, and backroom storage areas.
  • Handled replenishment management system (RMS) requests.
  • Used basic mathematical skills to estimate weights, heights and centre of balance for proper pallet building.
  • Demonstrated adaptability during seasonal changes or promotional events with swift updates of merchandise displays based on current trends and store priorities.

Assistant in Nursing (Work Placement)

Canterbury Place Care Community
07.2024 - 08.2024
  • Provided personalized care to elderly residents, ensuring their physical, emotional, and social well-being through daily support and engagement.
  • Assisted with daily living activities including bathing, dressing, grooming, and mobility, promoting independence and dignity.
  • Developed and implemented care plans tailored to each resident’s needs, in collaboration with healthcare professionals and family members.
  • Supported residents with dementia and Alzheimer’s, using person-centered approaches to manage behaviors and enhance quality of life.
  • Participated in team meetings to discuss resident care, share insights, and contribute to continuous improvement of care practices.
  • Maintained a clean and safe environment, adhering to health and safety regulations to minimize risks and promote resident well-being.

Customer Service Officer

WooliesX
09.2022 - 09.2023
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Maintained and managed customer files and databases.

Store Supervisor

In Sport
10.2021 - 09.2022
  • Maintained records related to sales, returns and inventory availability.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Logged reports, expenses, receipts and sales documents into digital database.

Sales Associate

Calvin Klein/Tommy Hilfiger
09.2021 - 12.2021
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Tracked stock using company inventory management software.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

Education

Certificate 3 - Individual Support

Encourage Training College
Sydney, NSW
08.2024

Certificate 2 - Kitchen Operation

Kingsgrove North Highschool
Sydney, NSW
12.2020

Skills

  • Computer literacy
  • Call center operations
  • Sales
  • Complaint handling
  • Customer support
  • Communication skills
  • Database management
  • Order management
  • Supervising experience
  • CRM software
  • Time management

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Assistant in Nursing (Work Placement)

Canterbury Place Care Community
07.2024 - 08.2024

Replenishment Team Member

Woolworths
11.2023 - Current

Customer Service Officer

WooliesX
09.2022 - 09.2023

Store Supervisor

In Sport
10.2021 - 09.2022

Sales Associate

Calvin Klein/Tommy Hilfiger
09.2021 - 12.2021

Certificate 2 - Kitchen Operation

Kingsgrove North Highschool

Certificate 3 - Individual Support

Encourage Training College

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Huy Dinh