Huy Le
Melbourne
Summary
Results-driven Cybersecurity and IT Support professional with 3+ years of experience in desktop support, troubleshooting, and system maintenance. Skilled in threat analysis, vulnerability mitigation, and end-user support, with proven ability to manage secure IT environments across hardware, software, and networks. Proficient in UX/UI design and interface performance analysis, enabling the delivery of user-focused IT solutions. Adaptable, detail-oriented, and analytical, with a strong commitment to achieving team and business goals. Currently completing the Certificate IV in Cyber Security and ITIL 4 Foundation certified, seeking to contribute technical expertise and problem-solving skills to a forward-thinking organisation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Support and Laborer
Tank Service Australia
07.2024 - Current
- Provided onsite IT support for hardware/software troubleshooting, resolving issues to minimize downtime
- Assisted with IT infrastructure setup, ensuring secure and reliable system operations Supported installation and servicing of tank systems in line with safety protocols.
IT Helpdesk Support
Essential Caravan
03.2021 - 07.2024
- Delivered frontline IT helpdesk support, managing incident tickets and escalating issues appropriately
- Coordinated IT equipment requests and ensured timely reporting of inventory movements.
- Built strong relationships with internal/external stakeholders, ensuring service delivery within SLAs.
Machine Operator
Essential Caravan
05.2019 - 03.2021
- Operate machine equipment safely with team of operators.
- Operate multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Store Manager
7-eleven Convenience Store
12.2014 - 09.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training, and mentoring new staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Certificate IV - Cyber Security
Victoria University
07.2025
UX/UI Designer Transform - UX/UI Designer
Academy XI
10.2023
Bachelor Of Business - Hospitality And Tourism
Latrobe University
Bundoora, VIC11.2019
Skills
- Networking & Security: Firewall, VPNs, IDS/IPS, Cloud Security, AWS, Azure, Microsoft 365
- IT Support & System: Troubleshooting, Desktop Support, Hardware Technician, IoT, Active Directory
- Tools & Productivity: Microsoft Word, Excel, Data Entry, Figma, Ticketing Systems
- UX/UI & Web: UX/UI Design, Customer Journey Mapping, Web Application Development
Certification
- ITIL 4 Foundation Certificate - 1/2025
- Certificate IV in Cyber Security - 8/2025
Timeline
IT Support and Laborer
Tank Service Australia
07.2024 - Current
IT Helpdesk Support
Essential Caravan
03.2021 - 07.2024
Machine Operator
Essential Caravan
05.2019 - 03.2021
Store Manager
7-eleven Convenience Store
12.2014 - 09.2018
UX/UI Designer Transform - UX/UI Designer
Academy XI
Bachelor Of Business - Hospitality And Tourism
Latrobe University
Certificate IV - Cyber Security
Victoria University