Huy Anh Le
Sunshine North,VIC
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Coffee Manager
Staff Management
Mcity Coffe, Ho Chi Minh City, Vietnam
06.2022 - 02.2023
- Set up daily drawers, verified totals and prepared cash deposits.
- Recruited, hired and trained baristas to handle workload with quality service.
- Oversaw daily coffee shop operations according to company policies.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Sale Consultant
California Fitness & Yoga
District 1 Ho Chi Minh City, Vietnam
01.2020 - 11.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Maintained organized, presentable merchandise to drive continuous sales.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Created detailed sales presentations to communicate product features and market data.
Education
Bachelor of Business - Economic Finance
Royal Melbourne Institute of Technology ( RMIT)
124 La Trobe St, Melbourne08.2024
Skills
- Business Leadership
- Safety Protocols
- Database Maintenance
- Program Optimization
- Team Management
- Workflow Optimization
- Customer Service Process Improvement
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Coffee Manager
Staff Management
06.2022 - 02.2023
Sale Consultant
California Fitness & Yoga
01.2020 - 11.2021
Bachelor of Business - Economic Finance
Royal Melbourne Institute of Technology ( RMIT)