Huyen Nguyen
East Victoria Park
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to learn new roles and secure entry-level position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Store Manager ( All Rounder )
Rusty's IGA Derby
06.2023 - 12.2023
- Excelled in multitasking and abilities to fill multiple roles due to the limited resources managing a store in a small remote town.
- Same job roles as previous work in Halls Creek
Store Manager (all Rounder )
Local Grocer Halls Creek
02.2023 - 04.2023
- Same job roles ( as it was sold to new owners )
- Training new manager in the role
Store Manager ( All Rounder )
Halls Creek IGA
01.2017 - 12.2022
- Proven ability to fill multiple roles under pressure due to the challenges of managing a store in a small remote community.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Rotated merchandise and displays to feature new products and promotions.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Completed point of sale opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and maintained courteous and effective working relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Handled problematic customers and clients to maintain an excellent customer service.
- Organized weekly and monthly sales promotions to drive foot traffic into the store and increase sales opportunities.
Shop Manager ( All Rounder )
Cookies & Donuts
01.2007 - 12.2016
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Managed cash flow effectively, ensuring accurate accounting procedures were in place for daily transactions.
- Purchased food and cultivated strong vendor relationships.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Improved overall store cleanliness, enhancing the customer experience and garnering positive reviews.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw daily coffee shop operations according to company policies.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained up-to-date knowledge of industry trends, competitor activity, and coffee-related news to stay ahead of the curve.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts..
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Business Administration
Swan Tafe
Year 12
Tuart College
Tuart Hill, WA2003
Year 11
Aranmore Catholic College
Leederville, WA2001
Skills
- Multitasking and Organization
- Friendly and Positive
- Excellent Customer Service
- Excellent Cash Register Operation
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked flexible hours
- Worked well in a team setting, providing support and guidance
- Passionate about learning and committed to continual improvement
Additional Information
Female
Nationality
Australian
Languages
English
Vietnamese
Timeline
Store Manager ( All Rounder )
Rusty's IGA Derby
06.2023 - 12.2023
Store Manager (all Rounder )
Local Grocer Halls Creek
02.2023 - 04.2023
Store Manager ( All Rounder )
Halls Creek IGA
01.2017 - 12.2022
Shop Manager ( All Rounder )
Cookies & Donuts
01.2007 - 12.2016
Business Administration
Swan Tafe
Year 12
Tuart College
Year 11
Aranmore Catholic College
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