Huyen Nguyen
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Guest Service Agent
Mantra On Russell
05.2024 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Food and Beverage Supervisor
Mantra On Russell
08.2022 - 04.2024
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Monitored food inventory and supplies to prevent waste.
- Rostered the team and carried out the training for new team members.
- Co-ordinated with Events & Conferencing Team to make sure all hotel's functions happened smoothly.
Guest Service Agent
Novotel Ibis Melbourne Central
06.2021 - 05.2022
- Assisting guests with check-in/ check-out processes
- Providing guests with hotel services information
- Dealing with guests' inquiries and accommodating them during their stay
- Processing guests' payment.
Bar Attendant
Novotel Ibis Melbourne Central
06.2021 - 05.2022
- Welcoming customers and taking drink orders
- Planning drink menus and informing customers about new beverages and specials
- Selecting and mixing ingredients, garnishing glasses, and serving beverages
- Taking inventory and ordering supplies to ensure bar and tables are well-stocked
- Handling cash, credit, and debit card transactions.
Coordinator
KSC Technology and Education
01.2018 - 05.2019
- Providing training to all staff members
- Recruiting foreign teachers and teaching assistants
- Coordinating with managers to prepare conference schedule and participating in various training events to determine effective education program schedule.
Education
Master of Hotel Management -
Blue Mountains International Hotel Management School
01.2021
Bachelor of Translator & Interpreter -
Hanoi University
05.2014
Skills
- Fast Learner
- Problem Solving
- Ability to Work Under Pressure
- Communication Skills
- Microsoft Office
- Customer Service
- Good team player
- Multi-tasking skills
Languages
Vietnamese
English
Chinese
References
- Ms Ellen Collins, Novotel Ibis Melbourne Central, HA0B1-FO@accor.com, 0422 857 079
- Mr Sergio Diago, Grand Hyatt Melbourne, sergio.diago@hotmail.com, 0413 172 083
- Mr Gareth Mayo, Success Coach & Industry Consultant - Hospitality, gareth.mayo@laureate.edu.au, 0466 861 408
Timeline
Guest Service Agent
Mantra On Russell
05.2024 - Current
Food and Beverage Supervisor
Mantra On Russell
08.2022 - 04.2024
Guest Service Agent
Novotel Ibis Melbourne Central
06.2021 - 05.2022
Bar Attendant
Novotel Ibis Melbourne Central
06.2021 - 05.2022
Coordinator
KSC Technology and Education
01.2018 - 05.2019
Master of Hotel Management -
Blue Mountains International Hotel Management School
Bachelor of Translator & Interpreter -
Hanoi University
Similar Profiles
Merrilou RussellMerrilou Russell
Insurance Agent/Owner/Agent/Owner/Customer Service Representative at Russell And Russell InsuranceInsurance Agent/Owner/Agent/Owner/Customer Service Representative at Russell And Russell Insurance
Rishabh KumarRishabh Kumar
Sales Manager at My Money Mantra Fintech Pvt LtdSales Manager at My Money Mantra Fintech Pvt Ltd
Smriti RawalSmriti Rawal
Social Media Intern at Mileage Media Mantra Pvt. Ltd.Social Media Intern at Mileage Media Mantra Pvt. Ltd.