Huyen Vo

• Crafted clear and concise communications for members to notify, improve financial literacy and engagement
• Stakeholder Engagement - collaborated with internal teams, external partners, and regulatory bodies to ensure consistent and compliant messaging
• Produced and managed publications of member and adviser notices
• Created procedure guides on invoicing and how to create digital requests for internal team
• Strong mailmerge skills - outputting member communications for internal mailing team as well as exporting and creating archive files for system ingestion
• Produced briefs and copydecks for complex communications for mailhouse quoting and delivery build.

• Preparing high-level quotes
• Transcribing client briefs/requirements to internal IT and Production departments in order to produce desired product.
• Scheduling - preparing timelines and liaising internally to successfully manage client's expectations
• Invoicing
• Procurement
• Managing Direct and Digital marketing campaigns such as eDMs and SMS
• Building production bibles for re-occurring campaigns to eliminate unnecessary effort from all internal departments.
• Identifying customer needs and delivering effective solutions to their problems

Client portfolio

• IOOF
• Zurich
• ANZ
• CBHS
• Diabetes Australia
• Starlight Childrens Foundation
• BT
• Westpac

• Barista – making coffee
• Ordering produce
• Cash handling + Banking duties
• Hiring and training new staff
• Preparing Roster