Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Huynh Lan Vy Pham

Burwood,NSW

Summary

I am a graduate student and an energetic person who has the ability to work efficiently in fast-paced environments, both independently and in a team. Develop exceptional communications and time management skills. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.

Overview

2
2
years of professional experience

Work History

Barista Airport Retail

International airport
08.2023 - Current
  • Maintained calm demeanour during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, level-headed customer service.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained clean and organized workspace, enabling co-workers to locate resources and product.

Sales Associate

ZARA
02.2023 - 08.2023
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Upselling, cross-selling, understanding customer needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Sales Associate

Miniso
12.2022 - 02.2023
  • Efficiently worked alongside coworkers to maintain an impressive store front
  • Processed POS transactions, including checks, cash, debit and credit and refund transactions
  • Maintained a positive attitude and displayed extensive knowledge of the merchandise they were seeking.
  • Maintained cleanliness and presentation of stock room and production floor.

Crew member

Hyatt Regency Hotel
03.2022 - 09.2022
  • Provide a professional, advisory, and executive service to the General Manager to make the event go smoothly.
  • Understood Banquet Event Orders, efficiently set up and pack down event using in room clearing.
  • Delivery and serve food and beverage including taking care of dietary parts.
  • Efficiently completed prep and set up to enable focused guest care and maintaining an orderly, clean station during events.

Education

Bachelor of Business Information System -

University of Wollongong (UOW)
07.2024

Bachelor of Information System and Bachelor of Business -

University of Technology Sydney (UTS)
07.2021

Foundation course -

UTS Insearch
06.2020

Skills

  • IT skill: Customer Service - Problem Solving – Database Management – Operating System – System Admiration – Data Analysis
  • Tools: Excel – Canva – MySQL – Wireshark – AWS – Jira – Tableau – Power Point

Accomplishments

  • Leadership Advantage Scholarship UTS college - 2019
  • UTS dean list - Top 5% of students in Bachelor of Information System - 2021

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Timeline

Barista Airport Retail

International airport
08.2023 - Current

Sales Associate

ZARA
02.2023 - 08.2023

Sales Associate

Miniso
12.2022 - 02.2023

Crew member

Hyatt Regency Hotel
03.2022 - 09.2022

Bachelor of Business Information System -

University of Wollongong (UOW)

Bachelor of Information System and Bachelor of Business -

University of Technology Sydney (UTS)

Foundation course -

UTS Insearch

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Huynh Lan Vy Pham