Huynh Thien Trang Nguyen
Southbank,VIC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Barista/ All Rounder
Ugly Duckling Cafe
11.2023 - Current
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Competent to manage the cafe alone in fast placed environment
Barista, All Rounder, Chef
Porkin
03.2022 - 11.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages. acknowledging concern for coffee machine maintenance
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system while promoting upselling opportunities.
- Assisted in inventory management to maintain adequate stock levels, reduce wastage and daily reconciliation of cash received and cash paid out.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
Customer Service
Coffee club
06.2021 - 02.2022
- Delivering high quality food and drinks to customer, restocking, signing, and inventory management of products, maintaining the kitchen and dining area, taking customer orders, managing cash and processing payments, brewing coffee and cold beverages.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
Customer service
Hungry Jacks
02.2020 - 06.2021
- Producing, packing and delivering orders, taking orders, processing payments and managing funds, training new employee.
- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
- Demonstrated versatility by cross-training in various positions such as cashier, cook, and drive-thru attendant.
Education
Bachelor of Nursing -
Swinburne University of Technology
Melbourne, VIC02.2024
Vocational Education And Training - Business
Mackillop Catholic College
Johnston, NT07.2019
Skills
- POS Systems
- Performance Evaluations
- Effective Communication
- Espresso Machine Operation
- Retail Management
- Staff Training and Development
- Efficient Time Management
- Resolving complications
References
- Ton Singhol, Ugly Duckling's Manager, +61 411 138 994
- Manfred Mlesin, Porkin's Shareholder, +61 431 439 229
- Upasana Regmee, Coffee Club's manager, +61 434956606
Languages
Vietnamese
Native or Bilingual
Timeline
Barista/ All Rounder
Ugly Duckling Cafe
11.2023 - Current
Barista, All Rounder, Chef
Porkin
03.2022 - 11.2023
Customer Service
Coffee club
06.2021 - 02.2022
Customer service
Hungry Jacks
02.2020 - 06.2021
Bachelor of Nursing -
Swinburne University of Technology
Vocational Education And Training - Business
Mackillop Catholic College
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