Hwoi Theng Choong Rachel
Southbank,VIC
Summary
Proven Nail Technician and Cafe Barista, I excel in teamwork and espresso machine operation, enhancing customer satisfaction and loyalty at High's and Soul Origin. Leveraged exceptional communication and multitasking skills to foster client relationships and streamline service efficiency, significantly contributing to a positive and results-driven environment. Hard-working and trustworthy prepared to contribute service-minded and dedicated attitude to dynamic service team. Expertly manages high-volume orders and completes assignments to meet customer demand and quality expectations.
Overview
2
2
years of professional experience
Work History
Nail Technician
High's
06.2023 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
Cafe Barista
Soul Origin
01.2023 - 06.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Operated espresso machines proficiently to produce consistently high-quality coffee drinks according to company recipes and standards.
Kitchen Hand
Samsam Chicken
08.2022 - 12.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Cafe Waitress
Chill Chill Cafe
06.2022 - 08.2022
- Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
- Enhanced customer satisfaction by providing efficient and friendly service.
Education
Bachelor of Business Management - Organizational Leadership
Windsor College
Melbourne, VIC11.2024
BBA - Business Administration
Ucsi University
Malaysia 02.2022
Skills
- Teamwork and Collaboration
- Kitchen Support
- POS Systems
- Espresso machine operation
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Full Professional
Malay
Professional Working
Timeline
Nail Technician
High's
06.2023 - Current
Cafe Barista
Soul Origin
01.2023 - 06.2023
Kitchen Hand
Samsam Chicken
08.2022 - 12.2022
Cafe Waitress
Chill Chill Cafe
06.2022 - 08.2022
Bachelor of Business Management - Organizational Leadership
Windsor College
BBA - Business Administration
Ucsi University
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