Summary
Overview
Work History
Education
Skills
Timeline
Generic

HYEJIN JUNG

Sydney

Summary

1. Diligent Receptionist with solid background in customer service. Skilled in customer relationship building.

2. Proficient in using Microsoft(Excel, Word, and PowerPoint), with strong computer skills for data entry and management, as well as schedule coordination.

3. Builds collaborative relationships with team members, demonstrates a proactive work attitude, and maintains a positive mindset with a willingness to learn anything, quick adaptability.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Job Search Website(Part-Time Job Heaven)
04.2024 - 02.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Responded to customer requests for products, services, and company information.

Youth Leader

Municipal Public Educational Institution
01.2020 - 03.2024
  • Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
  • Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
  • Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
  • Developed rapport with young participants, providing support and guidance in their personal challenges.
  • Mentored young individuals, emphasizing the importance of goal-setting and selfimprovement.
  • Enhanced youth engagement by incorporating interactive games and team-building activities.
  • Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative, and poised team members.
  • Mentored and coached youth in developing communication, problem-solving and decision-making skills.
  • Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

Cashier

Salad Restaurant
09.2019 - 09.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.

Piano Teacher

Piano Academy
06.2018 - 06.2019
  • Boosted student confidence in their abilities through consistent positive reinforcement and encouragement.
  • Introduced students to appropriate hand positioning, finger transitions and pedal use.
  • Communicated with parents regarding upcoming events and student progress.
  • Provided constructive feedback on technique, expression, posture, rhythm-reading skills during weekly private lessons.
  • Established a supportive learning environment that promoted open communication between students, parents, and faculty members.
  • Increased student retention rates by developing strong relationships with students and their families.

Receptionist and Cashier

PC Cafe
05.2016 - 05.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Education

Bachelor of Sociology - Counseling Psychology

Gwangju Women's University
South Korea
02-2020

Skills

  • Customer service
  • Customer relationship building
  • Scheduling and Data entry
  • Call center experience
  • Computer proficiency
  • Microsoft Excel, PowerPoint, Word
  • Paperwork processing
  • Payment processing

Timeline

Customer Service Representative

Job Search Website(Part-Time Job Heaven)
04.2024 - 02.2025

Youth Leader

Municipal Public Educational Institution
01.2020 - 03.2024

Cashier

Salad Restaurant
09.2019 - 09.2020

Piano Teacher

Piano Academy
06.2018 - 06.2019

Receptionist and Cashier

PC Cafe
05.2016 - 05.2018

Bachelor of Sociology - Counseling Psychology

Gwangju Women's University

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HYEJIN JUNG