Hyekyung Lee

• Streamlined daily operations, improving store functionality and service delivery.
• Oversaw inventory management, ensuring optimal stock levels through effective ordering.
• Developed staff schedules, optimizing coverage and enhancing operational workflow.
• Trained and mentored staff on customer service best practices, fostering a customer-centric culture.
• Resolved customer complaints promptly to ensure satisfaction with services.

• Managed operations budgeting, overseeing accounts payable, receivable, and payroll to ensure financial stability.
• Established pricing strategies for products based on cost analysis and competitive benchmarking.
• Executed targeted campaigns to drive goods and services development aligned with market trends.
• Developed seasonal menu offerings based on customer preferences and ingredient availability to elevate dining experience.

Provided exceptional customer service in high-traffic hotel, ensuring guest satisfaction.

Assisted domestic and international guests with inquiries, resolving issues to enhance their experience.

Worked collaboratively with diverse team to improve service delivery and guest interactions.

Adhered to workplace procedures while maintaining high professional standards.