Summary
Overview
Work History
Skills
Languages
Timeline
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Hyemin SON

Perth,WA

Summary

Dynamic barista with extensive experience at SWITCH22, excelling in customer service and menu development. Proven ability to enhance customer engagement through innovative promotional activities and exceptional coffee preparation skills.

A fast learner and team player, adept at inventory management and maintaining high standards in a fast-paced environment.

Talented professional with exemplary skills in customer service and latte art.

Experienced Lead Barista with solid background in high-volume coffee shop environments. Strengths include staff training, inventory management, and customer service. Proven ability to maintain efficiency while managing multiple tasks seamlessly.

Significant contributions to previous employers include improved workflow processes and enhanced customer satisfaction levels. Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders.

Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers. Outgoing people pursuing flexible part-time employment with weekend and evening shift options.

Overview

3
3
years of professional experience

Work History

Lead Barista

SWITCH22
SEOUL, YEONGDEUNGPO-GU
06.2024 - 04.2025
  • Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
  • Listened to customer desires and needs to recommend optimal products.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
  • Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Implemented promotional activities, including in-store events, to increase customer engagement and sales.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Developed and released a new menu quarterly

Barista Manager

EDIYA
SEOUL, YEONGDEUNGPO-GU
01.2022 - 04.2024
  • Provided friendly customer service while taking orders and answering questions regarding menu items.
  • Responded promptly to complaints from guests about food or beverage quality.
  • Regularly checked expiration dates on products to ensure freshness standards were met.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Maintained calm demeanor during high-volume periods and special events
  • Implemented promotional activities, including in-store events, to increase customer engagement and sales.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Sliced fruits and vegetables for use in food service.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • I tried opening, middle and closing at the cafe.

Skills

  • Fast learner
  • Team player
  • Persistent
  • Speedy and efficient
  • Recipe adherence
  • Inventory management
  • Customer service
  • Coffee preparation
  • Menu development
  • Effective communication
  • Adaptability to change
  • Latte artistry
  • Friendly and outgoing
  • Opening and closing coordination
  • Physical stamina

Languages

Korean
Native/ Bilingual
English
Elementary
Russian
Elementary

Timeline

Lead Barista

SWITCH22
06.2024 - 04.2025

Barista Manager

EDIYA
01.2022 - 04.2024
Hyemin SON