Hyeon-Jeong Cho
Sydney,NSW
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Astrotile. Excelled in organization and customer service, achieving efficient front desk management and positive client interactions. Skilled in data entry and maintaining high levels of professionalism under pressure, significantly improving operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Receptionist
Astrotile
06.2024 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted customers with order placement, resolving issues promptly to maintain satisfaction levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Cafe Worker
Eastwood Internet Cafe
03.2024 - 07.2024
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
HR Administrator
Herosushi
11.2023 - 04.2024
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Reduced time spent on administrative tasks by automating key processes.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
Hall Staff Member
Korean Chicken Restaurant
09.2023 - 09.2023
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for guests.
- Provided exceptional support during weddings receptions, corporate meetings, banquets, fundraisers while delivering memorable experiences for guests.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor of Arts - Art Culture
Pusan National University
Busan, Korea02.2025
Skills
- availabilty : Mon to Sun / Every time
- Visa status : working holiday(09/24) to Student visa (09/25)
Certification
RSA (expire:2028)
Timeline
Receptionist
Astrotile
06.2024 - 09.2024
Cafe Worker
Eastwood Internet Cafe
03.2024 - 07.2024
HR Administrator
Herosushi
11.2023 - 04.2024
Hall Staff Member
Korean Chicken Restaurant
09.2023 - 09.2023
Bachelor of Arts - Art Culture
Pusan National University
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