Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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HYEONBIN CHO

HYEONBIN CHO

Sydney,NSW

Summary

Dynamic professional with diverse experience in healthcare administration and education. At Armed Forces Yangju Hospital, excelled in patient services by managing high-volume inquiries with empathy and precision. As an Academic Mentor at Dogae High School, guided students in college admissions, provided feedback on personal statements, and collaborated with parents on strategic planning. As an Online Tutor with QANDA, delivered tailored lessons in Korean and English, shared proven exam strategies, and ensured systematic academic management through planner supervision and ongoing feedback. Recognized for strong communication, adaptability, and commitment to enhancing both patient and student experiences through personalized support.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist

Armed Forces Yangju Hospital
03.2024 - 06.2025
  • Warmly welcomed and assisted ~1,000 military personnel and civilian emergency patients daily, ensuring a professional yet reassuring first impression at Armed Forces Yangju Hospital.
  • Processed registration, billing, and admission/discharge with accuracy and efficiency while maintaining a courteous and approachable manner.
  • Handled high-volume phone inquiries and directed calls to appropriate departments with clear, patient-focused communication.
  • Supported complaint resolution and patient concerns empathetically, fostering trust and positive relationships with visitors.
  • Collaborated with medical and administrative staff to streamline hospital operations and deliver a welcoming, patient-cantered environment.

Academic Mentor

DOGAE High School
01.2021 - 12.2023
  • Provided one-on-one mentoring for high school students in university admissions and career planning
  • Guided students in preparing personal statements and application materials
  • Reviewed and provided feedback on students’ university personal statements and academic reports to improve clarity and persuasiveness
  • Conducted regular consultations with parents to discuss university admissions strategies and academic progress
  • Offered ongoing academic support and motivation to improve student performance

Private Tutor (Korean Language&English for KSAT)

QANDA Tutoring
01.2021 - 12.2023
  • Taught Korean language for the Korean College Scholastic Ability Test (CSAT) and middle-school English to Korean students through the QANDA online platform
  • Designed personalized lesson plans and supplementary classes based on students’ weaknesses, providing targeted feedback to improve performance
  • Maintained open communication with students to build trust and ensure consistent academic progress
  • Conducted regular consultations with parents to update them on students’ progress and reassure them throughout the preparation process
  • Shared effective study tips and exam strategies from personal experience as a former test-taker, helping students adopt practical learning methods
  • Supervised students’ planners and study schedules, offering structured and systematic academic management beyond regular lessons

Education

Medical Degree in Progress - Medicine

Keimyung University
REPUBLIC OF KOREA
02-2029

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Strategic planning
  • Customer and client relations
  • Scheduling
  • Schedule management
  • Patience and empathy
  • In-person tutoring

Certification

  • RSA NEW

Languages

English
Professional Working
Korean
Native or Bilingual

Timeline

Receptionist

Armed Forces Yangju Hospital
03.2024 - 06.2025

Academic Mentor

DOGAE High School
01.2021 - 12.2023

Private Tutor (Korean Language&English for KSAT)

QANDA Tutoring
01.2021 - 12.2023

Medical Degree in Progress - Medicine

Keimyung University

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HYEONBIN CHO