HYEONJEONG LEE
Melbourne,VIC
Summary
I am dedicated to fulfilling commitments and giving my best effort to tasks entrusted to me. I am not someone who easily gives up, and kindness is always present in my actions. I believe I will be an asset to this team.
Overview
7
7
years of professional experience
Work History
Professional
Kim's Marketing World
11.2022 - 11.2023
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Enhanced overall team performance by providing mentorship, guidance, and constructive feedback to colleagues.
Professional
Pumasi Korea
06.2020 - 04.2021
- Assisted in driving change management initiatives that led to streamlined operations and increased adaptability within the organization.
- Championed diversity and inclusion efforts within the workplace, resulting in a more collaborative and innovative work environment.
- Established positive relationships with customers and other staff members.
- Liaised with management and other departments to maintain smooth operations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Callcenter Counselor
KT CS
11.2016 - 12.2019
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
Education
High School Diploma -
Seoil International Business High School
KOR02.2017
Skills
- Cleaning and organization
- Customer Support
- Customer service expertise
- Customer service understanding
- Reliability
- Adaptability
- Time Management
- Team Collaboration
- Problem-solving aptitude
Timeline
Professional
Kim's Marketing World
11.2022 - 11.2023
Professional
Pumasi Korea
06.2020 - 04.2021
Callcenter Counselor
KT CS
11.2016 - 12.2019
High School Diploma -
Seoil International Business High School
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