HYEONJIN LEE
Gold Coast,QLD
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Hospitality Worker
Dedy’s Cafe
05.2023 - 09.2023
- Produced food and drink products adhering to company quality and quantity standards.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
Hospitality Worker
Milliore
11.2022 - 05.2023
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Identified and resolved customer complaints concerning food or lodging.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered customers' questions, recommended items, and recorded order information.
- Served food and beverages promptly with focused attention to customer needs.
Office Worker
Kleannara
11.2018 - 09.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Utilized office management software to record and track customer information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
Education
BBA - Business
Namseoul University
Cheonan, Korea02.2018
Skills
- Excel Spreadsheets
- Dedicated Team Player
- Client Correspondence
- Strong Interpersonal Skills
- Clerical Support
Languages
Korean
Native or Bilingual
Visa
Covid-19 visa expired 11/09/2024
Timeline
Hospitality Worker
Dedy’s Cafe
05.2023 - 09.2023
Hospitality Worker
Milliore
11.2022 - 05.2023
Office Worker
Kleannara
11.2018 - 09.2022
BBA - Business
Namseoul University
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