HYESEON KIM (HAILEY)
Brisbane,QLD
Summary
Proven team player with a track record of enhancing customer service at Starbucks, adept at problem-solving and maintaining workplace cleanliness. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
8
8
years of professional experience
Work History
Baristar
Starbucks, Barista
12.2022 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Supervisor
Phonemaru(Mobile Phone Case Store)
04.2019 - 06.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Managed store inventory.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Displayed products in the store, provided information to customer, and assisted them in making purchases.
Promotions Assistant
HAETAE
10.2017 - 03.2019
- Assisted customers by finding items quickly to boost store satisfaction rates
- Worked independently to troubleshoot and resolve day-of issues to keep promotions moving smoothly.
Event Assistant
Masul Agency
10.2017 - 03.2019
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
Kitchen Cook and Waitress
Babetto's Pizza
08.2017 - 10.2018
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Restaurant Server
Gajok
06.2016 - 09.2016
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Education
Bachelor of Science - Public Administration
Andong University
02.2022
Skills
- Friendly and outgoing
- Team Player
- Cleanliness
- Food Safety Standards
- Workplace Safety
- Cash Handling
Languages
English
Full Professional
Korean
Native or Bilingual
Visa status
Working holiday (subclass 417) to May 2025
Timeline
Baristar
Starbucks, Barista
12.2022 - 04.2024
Supervisor
Phonemaru(Mobile Phone Case Store)
04.2019 - 06.2022
Promotions Assistant
HAETAE
10.2017 - 03.2019
Event Assistant
Masul Agency
10.2017 - 03.2019
Kitchen Cook and Waitress
Babetto's Pizza
08.2017 - 10.2018
Restaurant Server
Gajok
06.2016 - 09.2016
Bachelor of Science - Public Administration
Andong University