Hye Seung Yoo

• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Kept properties in compliance with local, state and federal regulations.
• Conducted regular inspections of both interior and exterior of properties for damage.

TEAM

Senior Property Manager - Tammy Siddons

0437 746 067

Leasing Manager - Emily Brown

0417 595 944

• Followed up on delinquent tenants and coordinated collection procedures.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Kept accurate records of all resident and tenant correspondence.
• Escalated major issues to property manager for immediate remediation.
• Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

TEAM

Senior Property Manager - Tammy Siddons

0437 746 067

Leasing Manager - Emily Brown

0417 595 944

• Advised and informed prospective clients on current market activities and conditions.
• Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
• Wrote contracts to outline sales and purchases of properties.
• Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Promptly responded to tenant complaints and concerns for over 30 properties.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.

Director / Leader- Jae Choi

0406 174 815

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
• Used internal software to process reservations, check-ins and check-outs.
• Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees and payments.

• Used forklifts and pallet jacks to relocate products.
• Sought out ways to go above and beyond job requirements.
• Learned all required tasks quickly to maximize performance.
• Developed strong cooperative relationships with coworkers and managers.
• Trained new florists by relaying information on company procedures, safety requirements and delivered constructive criticism upon completion of job tasks.
• As a senior florist, made all the bouquets and arrangements which needs high skills of being creative in industry.
• Made all the funeral flowers including caskets and wreaths from the catalogue which was made for the company contracted with funeral companies.
• Computerized office activities, maintained customer communications and tracked records through delivery.