Peter Seo
Brisbane
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Front Office Supervisor
Beetson Hotel
03.2024 - Current
- Coached employees through day-to-day work and complex problems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Interceded between employees during arguments and diffused tense situations.
Assistant Night Manager
Doubletree by Hilton Cairns
07.2021 - 03.2024
- High quality of customer service - checking daily process and payment - Daily reporting for finance - checking reservation with check in and out - cashier
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Transferring Consultant
Wiliam Sun
09.2020 - 12.2021
- Co, schedule planner for Korean - translate for customer - basic customer service - team working skills
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Gathered, organized and input information into digital database.
Poke California Manager
Manager
04.2019 - 06.2020
- Customer service - Daily reporting; - Marketing with advertising; - Preparing shop and Organizing
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Customer Service
Mercedes-Benz Korea
03.2016 - 04.2018
- Store 3+ years of health and safety acknowledgement, traffic control knowledge, Valet parking and customer interaction
- Supported office business development and customer service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
Military Compulsory Service Squat Leader
Government
08.2014 - 05.2016
- Military Compulsory Service 2years
- sniper/domestic cleaning - security services/first aid
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Commerce - Finance & International Business
Griffith University
01.2023
Bachelor of Practical Music - Vocal
Peak-jae Article College
No Degree -
Kyung-ui High School
03.2010
Skills
- OnQ Software Proficiency
- Customer Service
- Flexible and Adaptable
- Supervision and Leadership
- Team Management
- Data Management
- Computer skill
- Microsoft Word (Proficient), Microsoft Excel, Python
- Movie Maker, Photoshop, Power Point
Additional Information
- Licenses: , RSA license, Barista license, Driver license, First Aid, CFA level1(Future), CPA(Future)
Referance
Hocking, Gavin - Previous General Manager in Beetson Hotel
- 0475 192 050
Timeline
Front Office Supervisor
Beetson Hotel
03.2024 - Current
Assistant Night Manager
Doubletree by Hilton Cairns
07.2021 - 03.2024
Transferring Consultant
Wiliam Sun
09.2020 - 12.2021
Poke California Manager
Manager
04.2019 - 06.2020
Customer Service
Mercedes-Benz Korea
03.2016 - 04.2018
Military Compulsory Service Squat Leader
Government
08.2014 - 05.2016
Bachelor of Commerce - Finance & International Business
Griffith University
Bachelor of Practical Music - Vocal
Peak-jae Article College
No Degree -
Kyung-ui High School
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