Hyunsoo Jeon
Melbourne,VIC
Summary
Experienced customer service professional with a strong background in team coordination and operations management at a Tteokbokki Store. Demonstrated success in improving customer satisfaction through effective communication and adherence to food safety standards. Proficient in Android application development and fostering positive dining experiences.
Overview
3
3
years of professional experience
Work History
Assistant
Side Dish Store
Seoul, Korea
10.2021 - 02.2022
- Assisted in packaging food items, ensuring accuracy and efficiency.
- Handled customer checkout operations with professionalism and speed.
- Maintained cleanliness in work areas to uphold hygiene standards.
- Monitored stock levels, facilitating timely replenishment.
Information Specialist
ROK Army
03.2020 - 10.2021
- Managed classified military data and produced comprehensive situation reports.
- Assisted in unit restructuring and completed various administrative tasks.
Manager
Tteokbokki Store
Namsan Seoul Tower, Korea
09.2019 - 02.2020
- Supervised daily operations at a high-traffic tourist location.
- Managed staff, ensuring efficient performance across all departments.
- Provided exceptional customer service while handling cashier duties and cooking.
- Assisted foreign tourists in English to enhance their experience.
Server
Shabu-shabu Restaurant
Seoul, Korea
07.2019 - 09.2019
- Delivered exceptional customer service in hotpot dining setting.
- Ensured timely table turnover and maintained cleanliness throughout shifts.
Server
Korean Pub
Seoul, Korea
09.2018 - 07.2019
- Delivered friendly, efficient service while taking orders and serving food and drinks.
- Maintained cleanliness of tables and dining areas to enhance guest experience.
Education
Bachelor of Computer Engineering - Computer Engineering
Daejin University
Gyeonggi-do, South Korea08-2025
Skills
- Customer service and support
- Food safety and handling
- Team coordination
- POS operation and cash handling
- English communication skills
- Fast-paced service
- Interpersonal skills
Languages
Korean (Native), English (Upper-Intermediate, OPIc IH)
Certificates
- RSA(Responsible Service of Alcohol Certificate)
- OPIc (Intermediate High)
Timeline
Assistant
Side Dish Store
10.2021 - 02.2022
Information Specialist
ROK Army
03.2020 - 10.2021
Manager
Tteokbokki Store
09.2019 - 02.2020
Server
Shabu-shabu Restaurant
07.2019 - 09.2019
Server
Korean Pub
09.2018 - 07.2019
Bachelor of Computer Engineering - Computer Engineering
Daejin University
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