Hy (Vincent) Tran
Sydney,NSW
Summary
Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
Melbourne CBD, VIC
11.2021 - 01.2025
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Wiped down tables and equipment, swept and refilled stock.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Brewed and served coffee and tea with preferred add-ins.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Restocked kitchen supplies including food products and utensils.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Packed fast food products in approved containers, cups, and bags.
Education
Bachelor of Building Design Management -
Western Sydney University
ParramattaSkills
- Team collaboration
- Problem solving
- Food preparation
- Customer service
- Cleaning
- Taking orders
- Food running
- Beverage preparation
- Menu memorization
Languages
English
Professional
Vietnamese
Full Professional
Chinese (Mandarin)
Elementary
References
References available upon request.
Timeline
Crew Member
McDonald's
11.2021 - 01.2025
Bachelor of Building Design Management -
Western Sydney University
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