Ishan Bakshi

• Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
• Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
• Successfully increased Bonvoy Occupancy by Enrolling members to the membership.
• Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
• Managed front desk operations, ensuring a smooth and pleasant guest experience.
• Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.

● Delivered outstanding guest service, ensuring a warm and personalized experience for every visitor.

● Handled an average of 50 guest inquiries and requests per day with patience, empathy, and attention to detail.

● Expertly managed guest check-in/check-out processes, room assignments, and reservation inquiries on Opera PMS.

● Resolved guest complaints and concerns promptly and professionally, maintaining composure in challenging situations.

● Collaborated with various departments to ensure seamless guest experiences and efficient operations.

● Consistently received praise from guests for exceptional service and attention to details.

● Trained and managed a team of front office staff to ensure the highest standards of customer service.

Coordinated the daily operations of the front office, ensuring that guest orders were processed and delivered on time.

● Gained comprehensive training in front office operations, guest relations, and Opera PMS.

● Assisted in managing guest files, records, and adhering to data privacy and security protocols.

● Cross-trained in ancillary departments, including sales and marketing, for well-rounded exposure.

● Demonstrated strong organizational skills and attention to detail in report preparation and distribution

Updated company databases and generated reports with accuracy and efficiency.

● Worked in Front Office Department and cross trained in ancillary departments such as Food and Beverage, Housekeeping and Sales and Marketing.

● Outdoor Catering and guest relationship management.

● Helped the executives in their day-to-day activities.

● Utilised advanced knowledge from workshops and training sessions.

● Got an overall exposure on how different departments which helped me develop communication, interpersonal and other critical skills.

Worked on building communication and other soft skills.