Dynamic Senior Compliance and Investigations Officer at NDIS Quality and Safeguarding Commission, skilled in legal research and conflict resolution. Successfully conducted complex investigations, ensuring compliance and safeguarding rights of individuals with disabilities. Proven leadership in team management and analytical thinking, driving best practices and enhancing service quality.
Overview
8
8
years of professional experience
Work History
Senior Compliance and Investigations Officer – Housing and Living Support - Regulatory and Campaigns Division
NDIS Quality and Safeguarding Commission
05.2024 - Current
Conducting investigations and compliance activities into disability service providers and their responses to issues of conflict of interest, choice and control, safety and service agreements for people with disability
Conducting investigations into alleged breaches for Commonwealth legislation primarily in complex matters
Preparing and presenting evidence for other law enforcement agencies
Prepare reports on site visits and provider tracking including recommendations and ensuring that non-compliance issues are identified, recorded and escalated appropriately, including providing recommendations for best practices, risks and quality
Working with individual providers and workers to assist them in understanding their obligations, and where non-compliance may have occurred, guiding them to address those issues and risks
Monitoring and performing compliance duties regarding SDA (Specialist Disability Accommodation) and SIL (Supported Independent Living)
Applying legislative provisions including NDIS Act 2013 and Regulatory Powers (Standard Provisions) Act 2014 for the required purposes
Safeguarding rights of NDIS participants, achieved by working with people with disability, providers and the community
Working both independently and as a team player to ensure the team is performing at an optimum level by assisting them with their questions and trying to find solutions together
Assisting the department with regulatory response to non-compliance
Delegate – Liability and Compensations – Permanent Impairment Team (Sydney Office)
Department of Veteran’s Affairs
10.2023 - 04.2024
Handling weekly allocation of claims of 18 against a KPI of 9 submitted DRCA PI claims a week
Generating medical reports with evidence and medical conditions detailed with Trim references
Providing Client Support through Delegate/Team Leader Direction
Providing information and responding to Veterans phone calls and email in a timely manner
Explaining reasons for decisions in an easy and understandable manner
Managing a case load of 30-40 cases monthly
Cases are primarily medical discharge, compensations, RTW and Rehab
Achieve productivity and case load targets as set in KPI’s
Exercise delegations under the Safety, Rehabilitation and Compensation (Defense-related Claims) Act 1988 (DRCA) in relation to the provision of compensation services, in accordance with policy and operational guidelines
Act in accordance with and apply the relevant legislation, including, but not limited to: VEA, MRCA, DRCA, Public Governance, Performance and Accountability (PGPA) Act 2013, Privacy Act 1988, Freedom of Information Act 1982, and the Public Service Act 1999
Working with other business areas within DVA to resolve issues, as appropriate
Delegate – Compensations and Claims- Incapacity Payments (Perth Office)
Department of Veteran’s Affairs
01.2023 - 10.2023
Managing a case load of 30-40 cases monthly
Cases are primarily medical discharge, compensations, RTW and Rehab
Achieve productivity and case load targets as set in KPI’s
Exercise delegations under the Military Rehabilitation and Compensation Act 2004 (MRCA) and the Safety, Rehabilitation and Compensation (Defense-related Claims) Act 1988 (DRCA) in relation to the provision of compensation services, in accordance with policy and operational guidelines
Investigating and processing of new claims for medical discharge – ADF veterans who have been discharged due to incapacity
Identify high risk/complex clients and implement strategies to ensure client safety, which may include referral to appropriate management areas within the Department or establishing case conferences with internal mental health professionals and team
Monitor and manage external provider progress
Provide advice and guidance to clients and providers regarding compensation services
Supporting veterans as they return to work (RTW) and providing rehabilitation assistance
Assist in developing and implementing timely return to work arrangements and plans
Ensure rehabilitation and return to work plans are correctly updated on client’s file
Ensure RTW related activities are actioned and resolved appropriately
Debt Management and Recovery Officer
Services Australia
04.2020 - 12.2022
Conducting compliance activities such as reviews on documents, identity checks, data-matching, data-mining and regular payment reviews
Conducting various investigations relating to debt management which often resulted in enforcement actions
Analyzing complex information and cases and providing timely responses to clients and management
Undertaking routine auditing of cases methodically and accurately
Working closely with the ATO, Department of Workplace and Employment Relations, and AFP regarding ensuring information shared is up to date
Investigating Job keeper, Family Tax Benefit and Age Pension overpayments
Understanding and application of relevant legislation, policy governance and regulatory framework as required by APS 4 level
Contributing to team environment by working collaboratively and encouraging co-operation with team members and to be adaptable to different work areas
Undertaking of less complex research and analyzing findings by applying critical thinking and good judgment
Assisted and Contributed to the development of the new vulnerability and financial capability model for the agency
Consistently being proactive in communicating with influence and to go beyond my skillset to develop and support working productive relationships with the customers and staff
Business Development Executive
Comfort Inn Goodearth and Quality Hotel Ambassador
Perth, WA
09.2017 - 03.2020
Target Sector- Mostly Mining Companies, Corporations and Sporting Events
The role overlooks 3 properties within the brand of choice hotels
Revenue management
Contacting potential clients to establish rapport, planning, and overseeing new marketing initiatives
Researching organizations to find new opportunities, attending meetings and conferences developing goals for the development team and business growth and ensuring they are met and most importantly training and development of the front office staff to engage with guest to find leads for potential future clients
Strategic planning and target setting for the upcoming months in terms of revenue
Reporting to the CEO the role also includes managing referrals and leads as well as developing and maintaining relationships with clients
Education
Bachelor of Law -
Edith Cowan University
Perth, Western Australia
11.2025
Certificate III in Change Management -
Alisson Online Learning Institute
01-2021
Diploma in Legal Studies (Para Legal) -
North Metropolitan TAFE
Perth, WA
01-2021
Diploma of Alternative Dispute Resolution -
Alisson Online Learning Institute
01-2020
Certificate III in Occupational Health and Safety -
North Metropolitan TAFE
Perth, WA
01-2019
Skills
Leadership
Project Management
Logical Reasoning
Communication skills
Time Management
Analytical Thinking
Team management
Legal Research
Problem Solving
Attention to detail
Negotiation and Persuasion
Collaborate Change Management
Strong Computer Skills
Planning and Organization Skills
Auditing
Case Management
Conflict resolution
Client advocacy
Report preparation
Investigation management
Legal knowledge
Crisis intervention
Warrants and summons
Teamwork
References
Available on Request
Languages
English
Bahasa Malay
Urdu
Beginner Level Arabic
Beginner Level Spanish
Affiliations
Active season player in SMCA 1st Grade and 2nd Grade Cricket
Active season player in Club Soccer
Active gym member
Active participant in charity events
Languages
English
Professional
Spanish
Limited
Malay
Professional
Accomplishments
Best bowler in 2nd grade cricket and best performer in 2nd grade cricket 2 years in a row
Martial arts trained in karate and aikido
References
References available upon request.
Timeline
Senior Compliance and Investigations Officer – Housing and Living Support - Regulatory and Campaigns Division
NDIS Quality and Safeguarding Commission
05.2024 - Current
Delegate – Liability and Compensations – Permanent Impairment Team (Sydney Office)
Department of Veteran’s Affairs
10.2023 - 04.2024
Delegate – Compensations and Claims- Incapacity Payments (Perth Office)
Department of Veteran’s Affairs
01.2023 - 10.2023
Debt Management and Recovery Officer
Services Australia
04.2020 - 12.2022
Business Development Executive
Comfort Inn Goodearth and Quality Hotel Ambassador
09.2017 - 03.2020
Bachelor of Law -
Edith Cowan University
Certificate III in Change Management -
Alisson Online Learning Institute
Diploma in Legal Studies (Para Legal) -
North Metropolitan TAFE
Diploma of Alternative Dispute Resolution -
Alisson Online Learning Institute
Certificate III in Occupational Health and Safety -
<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC
Director-Regulatory Compliance and Investigations at Georgia Office Of Insurance Commissioner-Atlanta, GADirector-Regulatory Compliance and Investigations at Georgia Office Of Insurance Commissioner-Atlanta, GA