Summary
Overview
Education
Work History
Skills
Attributes
Hobbies and Interests
References
Certification
Timeline
Hi, I’m

Iain Halliday

Walan,VIC

Summary

A polite, courteous and friendly individual who likes assisting people and works equally well on his own and in a team environment. A conscientious professional with a passion for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

24
years of professional experience
11
years of post-secondary education

Education

Latrobe University
Bundoora, VIC

Diploma Of Health from Disability
03.2022 - 12.2023

University Overview

Completed modules in Public Health, Disability Support, Psychology and Human Anatomy.

Network Plus Certification Course Weltec (part Time One Semester)

Network Plus Certification from Network Administration And Installation
06.2005 - 11.2005

Diploma of Business Computing – Massey University, Wellington

Diploma of Business Computing from Computer Science
03.1998 - 11.2000

Advanced Certificate in PC Servicing And Assembly - Massey University, Wellington (part Time)

Advanced certificate in PC Servicing and Assembly
02.1997 - 11.1997

Food Retailing And Marketing (Part Time Correspondence)
Wellington New Zealand

from Food Safety
02.1992 - 11.1992

Wellington High School – Year 11
Wellington New Zealand

High School Diploma
02.1988 - 11.1992

Work History

Self Employed
WALLAN, VIC

Disability Support Worker
02.2019 - Current

Job overview

  • Providing in home care for a lady in her early 50's who is a person with a disability and has complex health issues.
  • Applying for NDIS supports and other funding
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Used adaptive equipment like walkers wheelchairs safely efficiently improving accessibility mobility independence.
  • Collaborated with healthcare professionals to develop comprehensive care strategies for optimal outcomes.
  • Improved well-being by providing compassionate and attentive care.
  • Implemented safety measures to prevent falls, accidents, and injuries within the home environment.
  • Delivered personal hygiene assistance including bathing grooming dressing feeding toileting all while maintaining privacy and respect.
  • Transported to appointments and social activities, ensuring punctual arrival and a comfortable experience en route.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Responded to emergencies promptly, initiating appropriate action and notifying relevant professionals when necessary.

More Than Computers

Manager / Proprietor
02.2015 - 07.2022

Job overview

  • Managing own computer / Electronics sales and servicing business, Duties included onsite repair of computer and IT equipment in homes and small businesses, Development of educational electronics kits, customer service.

Zedmed IT

Technical/customer service operator
06.2015 - 12.2015

Job overview

  • Supporting Software for the medical industry, Training and liaising with clients, Technical support both in person and over the phone, Working to strict time frame.

Priority Group Australia

Energy Installer
01.2013 - 07.2014

Job overview

  • Installing water and energy saving devices in homes across The Melbourne Metropolitan region, Duties included Strict time management to complete jobs on a tight schedule, Keeping appointments and meeting deadlines, Safe work practices as working around high voltage and ladders, Dealing with customers in person and on the phone.

Computer Solutions Sales and Service Thomastown

Manager / Proprietor
10.2006 - 12.2012

Job overview

  • Managing own business as part of a nationwide computer sales and servicing franchise, Duties included onsite repair of computer and IT equipment in homes and small businesses, Setting up and keeping appointments, office administration and accounts (MYOB), Setting up and keeping appointments. driving own company car.

Quay Computers
Wellington New Zealand

Retail Sales and support
01.2003 - 03.2004

Warehouse Stationary
Wellington New Zealand

Retail Sales/ Furniture Coordinator
02.2002 - 02.2004

Job overview

  • Selling Computer Equipment and Office Furniture for Warehouse Stationary Petone,

New Zealand Police
Wellington New Zealand

Information Technology Help Desk Technician
02.2000 - 07.2002

Job overview

  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.

Skills

  • Ability to communicate with all stakeholders in a friendly and tactful manner
  • Exceptional telephone technique
  • Developing and maintaining rapport and trust in providing quality health care
  • Always interested and willing to learn
  • Goal- and results-directed-apply to constantly exceeded KPI’s and expectations
  • Computer literate, highly developed computer knowledge and practical capabilities
  • Strong communication skills – well-refined written and verbal abilities
  • Planning and organisation – prioritising and time management
  • Knowledge of the disability sector and the NDIS
  • Provide advocacy for persons with a disability
  • Work to the highist level of confidentiality and ethical practice
  • NDIS Certified

Attributes

  • Friendly, positive and enthusiastic
  • Thorough and meticulous – pays close attention to detail
  • Responsible, diligent, loyal and hardworking
  • Co-operative team player – supports and encourages others
  • Enjoys new challenges and projects
  • Self-motivated and ambitious – committed to achieving success
  • Adaptable to changing environments

Hobbies and Interests

  • Electronics
  • Photography
  • Computers
  • Computer graphics and web design
  • General sports supporter
  • Walking

References

Will be given upon request

Certification

  • Diploma Health - Latrobe University
  • NDIS Orientation Complected
  • Full Victorian Drivers License
  • Diploma Business Computing
  • CompTIA Network plus Certified Professional

Timeline

Latrobe University

Diploma Of Health from Disability
03.2022 - 12.2023

Disability Support Worker

Self Employed
02.2019 - Current

Technical/customer service operator

Zedmed IT
06.2015 - 12.2015

Manager / Proprietor

More Than Computers
02.2015 - 07.2022

Energy Installer

Priority Group Australia
01.2013 - 07.2014

Manager / Proprietor

Computer Solutions Sales and Service Thomastown
10.2006 - 12.2012

Network Plus Certification Course Weltec (part Time One Semester)

Network Plus Certification from Network Administration And Installation
06.2005 - 11.2005

Retail Sales and support

Quay Computers
01.2003 - 03.2004

Retail Sales/ Furniture Coordinator

Warehouse Stationary
02.2002 - 02.2004

Information Technology Help Desk Technician

New Zealand Police
02.2000 - 07.2002

Diploma of Business Computing – Massey University, Wellington

Diploma of Business Computing from Computer Science
03.1998 - 11.2000

Advanced Certificate in PC Servicing And Assembly - Massey University, Wellington (part Time)

Advanced certificate in PC Servicing and Assembly
02.1997 - 11.1997

Food Retailing And Marketing (Part Time Correspondence)

from Food Safety
02.1992 - 11.1992

Wellington High School – Year 11

High School Diploma
02.1988 - 11.1992
Iain Halliday