Iakopo Matanile
Redbank plains,Australia
Summary
Dedicated and results-oriented professional with over 18 years of experience at the National Bank of Tuvalu, including a successful promotion to HR Supervisor overseeing a diverse team of 62 employees. Proven expertise in customer service, operations, compliance, and management of dynamic physical work environments. Holds a White Card and possesses a strong track record in manual, safety-focused roles, ensuring adherence to best practices and regulatory standards. Committed to fostering a positive workplace culture while driving operational efficiency and employee engagement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
HR Supervisor
National Bank of Tuvalu
01.2020 - 01.2025
- Delivered daily banking services including deposits, withdrawals, and account enquiries
- Maintained accurate financial records and complied with policies and procedures
- Assisted customers with account services and loan enquiries
- Promoted to HR Supervisor in 2020, supervising and managing 62 employees
- Oversaw staff records, attendance, leave, and supported recruitment and onboarding
- Recognised as a dependable, hardworking, and trusted long-term employee
Part-Time Construction Worker
Various Employers
01.2007 - 01.2025
- Performed physically demanding tasks including lifting, carrying, site clean-up, and general labouring
- Followed workplace health and safety procedures and worked effectively within team environments
- Demonstrated strong work ethic, reliability, and ability to adapt to different job sites.
Education
Diploma - Banking
University of the South Pacific
Fiji01.2020
Skills
- Customer service
- Client support
- Cash handling
- Banking operations
- Compliance
- HR supervision
- Staff management
- Physical work capability
- Manual handling
- Teamwork
- Reliability
- Safety awareness
- Communication
- Problem-solving
Accomplishments
Completed White Card
RSA - In progress
First Aid & CPR - In progress
Completed a Diploma in Banking at The University of the south pacific in Fiji.
Certification
White Card, Construction Induction – Australia
Languages
English
Professional Working
Communication Skills
- Strong listening skills, ensuring concerns are understood and resolved effectively
- Confident communicating in team-based, multicultural, and customer-facing environments
- Proven ability to communicate clearly on work sites, follow instructions, and promote safety awareness
Leadership Experience
- Supervised a workforce of 62 staff with accountability and confidentiality
- Communicated clearly with staff, management, and customers
- Supported team performance and positive workplace culture
Personal Information
Title: Ramp Service Agent
Timeline
HR Supervisor
National Bank of Tuvalu
01.2020 - 01.2025
Part-Time Construction Worker
Various Employers
01.2007 - 01.2025
Diploma - Banking
University of the South Pacific