Excellent Technical Skills
Gurpreet Singh
Project Manager
Mernda,VIC
Summary
Skilled engineering Intern excels at rapidly integrating into new projects and contributing to ongoing efforts. Quickly adapts to novel skills, production realities, and techniques. Passionate about expanding aptitudes to help employers diversify available skills and drive new customer growth.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Team Leader
247 Bargains.
Melbourne, VIC
09.2021 - Current
- Mentored and guided over 10 employees to foster proper completion of assigned duties per day.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Cross-trained and provided backup support for organizational leadership.
- Coordinated weekly meetings for internal and external groups.
- Participated in cross-functional team-building activities
- Implemented new working processes to deliver multiple improvements
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
Customer Service Agent
Coles Group
Reservoir, VIC
11.2021 - 08.2022
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
- Addressed customer account discrepancies and concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Facilitated communications through management of inbound and outbound customer calls.
- Educated customers on company systems, form completion and access to services.
- Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
Crew Team Member
Van Rest Beds Direct
Epping, Vic
05.2021 - 09.2021
- Met with group of up to 8 individuals to oversee manufacturing and management activities.
- Planned, developed and implemented strategies to convey information with key decision makers.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Conducted quality assurance inspections on finished components and identified issues.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors.
- Trained new employees by demonstrating tasks and coaching during daily activities
- Recorded orders by answering customer questions and entering requests in system
Customer Service Manager
Easy Day Supermarket
Firozpur, Punjab
12.2019 - 03.2020
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised over 20 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags every day.
- Generated customer satisfaction surveys to analyze results into action plans.
- Followed through with client requests to resolve problems.
- Collaborated with team members to achieve target results.
- Ability to prioritize and time manage multiple projects in fast-paced environment.
- Introduced higher standards for customer service and increased efficiency by streamlining operations
Site Supervisor
PWD (B&R)
Firozpur, Punjab, India
01.2019 - 01.2020
- Filed and retrieved documents, introducing more efficient filing system adopted by company.
- Cash handling and budgets.
- Scheduled meetings and assisted in making travel arrangements.
- Gained valuable skills by learning how to create spreadsheets and use pivot tables.
- Answered incoming calls and directed messages to correct party.
- Communicated effectively with management and instructors and openly accepted critiques and suggestions for areas of improvement.
- Understanding of regulations and dealing with councils and authorities.
- Exceptional ability to build, interact, and maintain relationships with subcontractors and clients.
- Enhanced communication between construction management and personnel to facilitate smooth project completion
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions
- Initiated onsite safety program and properly trained team members to decrease injuries
- Worked with personnel and managers to meet strict timelines
Education
Master of Management - Project Management
La Trobe University
Melbourne, Victoria. 07.2020 - 07.2022
Bachelor of Engineering - Civil Engineering
Chitkara University
India- Assessed By Engineering Australia. 2015.08 - 2019.08
Skills
Advanced problem solving
Software
AUTO CAD
MS Office
Revit
Timeline
Customer Service Agent
Coles Group
11.2021 - 08.2022
Team Leader
247 Bargains.
09.2021 - Current
Crew Team Member
Van Rest Beds Direct
05.2021 - 09.2021
Master of Management - Project Management
La Trobe University
07.2020 - 07.2022
Customer Service Manager
Easy Day Supermarket
12.2019 - 03.2020
Site Supervisor
PWD (B&R)
01.2019 - 01.2020
Bachelor of Engineering - Civil Engineering
Chitkara University
2015.08 - 2019.08
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