Vraj Shah
Rochedale,QLD
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Sales Representative
TPG Telecom
12.2022 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
Sales Representative
Telstra Corporation
03.2021 - 11.2022
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Negotiated contracts with clients and developed relationships with key personnel.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
Sales Manager
AT&T
06.2019 - 01.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Evaluated performance against goals and implemented appropriate development plans.
Education
Bachelor of Electrical Engineering - Power Systems Engineering
Monash University
Melbourne, VICBachelors of Advanced Finance And Economics - Accounting And Finance
The University of Queensland
Brisbane, QLD01.2023
Victorian Certificate of Education -
The Bentleigh Secondary College
Melbourne, VIC11.2014
Skills
- Expense Reporting
- Product and Service Knowledge
- Adaptable and Flexible
- Persuasive Techniques
- Critical Thinking
- Persuasive Negotiations
- Analytical
- Microsoft SharePoint
Languages
English
Native or Bilingual
Hindi
Professional Working
Gujarati
Professional Working
Spanish
Limited Working
Timeline
Sales Representative
TPG Telecom
12.2022 - Current
Sales Representative
Telstra Corporation
03.2021 - 11.2022
Sales Manager
AT&T
06.2019 - 01.2021
Bachelor of Electrical Engineering - Power Systems Engineering
Monash University
Bachelors of Advanced Finance And Economics - Accounting And Finance
The University of Queensland
Victorian Certificate of Education -
The Bentleigh Secondary College
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