IAN BECKETT

• Directed and supervised daily operations for team of 10 employees.
• Developed and implemented operational policies to enhance workflow efficiency.
• Resolved customer complaints promptly, ensuring high levels of satisfaction.
• Performed monthly inventory checks to maintain adequate stock levels.
• Trained new employees on company policies and job responsibilities.
• Provided ongoing guidance to employees regarding their duties.
• Managed cash handling processes with accuracy and accountability.

• Executed cash handling processes to ensure accuracy and security.
• Delivered exceptional customer service to enhance guest experiences.
• Operated gaming machines, managing transactions and addressing player inquiries.
• Oversaw bar operations, maintaining inventory and ensuring compliance with regulations.

• Provided training sessions for new staff members on company policies and procedures.
• Implemented quality assurance measures in order to maintain high standards of service delivery.
• Employee appraisals, providing feedback where necessary.
• Responded promptly to any emergency situations that arose during shifts.
• Investigated customer complaints in a timely manner, resolving issues efficiently.
• Scheduled and organised daily shift rotations for a team of up to 20 employees on a daily basis.
• Supervised cash handling procedures, ensuring that all transactions are processed accurately.
• Ensured compliance with local licensing laws and regulations relating to serving alcohol.
• Acted as a liaison between upper management and staff, facilitating open communication.

• Processed daily receipts to ensure accurate financial reporting.
• Managed accounting functions, maintaining precise records of transactions.
• Executed cash handling procedures to safeguard club finances.
• Oversaw gaming machine operations to enhance user experience.
• Promoted club offerings through internal and external marketing initiatives.
• Conducted regular inspections of equipment and facilities to identify maintenance requirements.
• Ensured compliance with local licensing laws regarding alcohol service.
• Administered stock control and cellar operations to optimize inventory management.

• Supervised cash handling procedures, ensuring that all transactions were processed accurately.
• Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
• Collaborated with upper management to improve productivity of operations.
• Keno and TAB operations.
• Analysis of Gaming machine operations cash handling.

• Managed office operations and procedures, including recordkeeping systems, filing systems, supply requisition, mail distribution, and other administrative services.
• Organised meetings and conferences, prepared agendas and took minutes of proceedings.
• Compiled financial information from various sources into reports or summaries.
• Assisted with the preparation of payroll documents for processing.

Determined staffing requirements, interviewing, hiring and training new employees.

• Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
• Established work procedures or schedules to organize daily work of administrative staff.
• Rostering of Staff.
• Responsible for the day to day operations of licensed premises with 15 staff.