Ian Cross
Corlette,NSW
Summary
Strategic and results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Senior Design & Manufacturing Technical Specialist
Cadpro Australia
Sydney, NSW
09.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Implementing and managing large projects, globally.
- Meeting with stakeholders, defining and managing their expectations on projects
Managing Director
Cross Technology Group Pty Ltd
01.2021 - 09.2023
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Led development of comprehensive business plan to maximize profitability and company performance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Lead Technical Consultant
A2K Technologies
01.2019 - 12.2020
- Project Management on Data Management implementations for Large scale organizations. Implementing Replicated Data Management environments around globally
- Providing Pre-Sales and Post-Sales Technical Support, Training and consulting services.
- Investigated system issues and implemented resolutions to reduce downtime.
- Assessed business requirements to create focused solutions.
- Maintained authoritative knowledge through continued education and ongoing training.
- Improved systems with addition of new features and infrastructure.
- Recommended technology upgrades to improve client security.
- Developed diagrams to describe and lay out logical operational steps.
- Assessed business requirements to create focused solutions
Senior Applications Engineer
Man And Machine
01.2018 - 11.2018
- Providing project management on Vault/MFG content and large-scale Autodesk Vault implementations, Providing Data management integration with other business systems
- Providing Pre-Sales and Post-Sales Technical Support, Training and consulting services.
- Performed unit and comprehensive testing to drive functional and technical deliverables.
- Analyzed work to generate logic for new systems, procedures and tests.
- Learned and shared knowledge of new technologies to support technically challenging projects and assume various responsibilities
- Analyzed and developed technical solutions to meet business requirements
- Reviewed existing programs to refine, reduce operating time and improve techniques
Lead Technical Consultant
A2K Technologies
01.2016 - 01.2017
- Project Management on Vault implementations for Large scale organizations
- Implementing Replicated Data Management environments around globally
- Providing Pre-Sales and Post-Sales Technical Support, Training and consulting services.
- Investigated system issues and implemented resolutions to reduce downtime.
- Assessed business requirements to create focused solutions.
- Maintained authoritative knowledge through continued education and ongoing training.
- Improved systems with addition of new features and infrastructure.
- Recommended technology upgrades to improve client security.
- Developed diagrams to describe and lay out logical operational steps.
- Assessed business requirements to create focused solutions
CAD/Data Management Manager
TNA Australia
01.2015 - 01.2016
- Managing IT and CAD Packages for 5 replicated Vault sites around across all global sites
- Providing Internal CAD training and technical support.
- Developed process checkpoints to confirm adherence to drafting standards and schedules
- Revised and updated existing drawings to reflect design changes
- Recommended best practices for solutions to meet customer business needs
- Maintained notes, design calculations and other documentation such as bill of materials, design parameters and performance standards for future reference
- Initiated and maintained contact with clients for clarification, coordination and negotiation of critical issues
Applications Engineer / Technical Consultant / Product Manager
Cadgroup Australia
01.2012 - 01.2015
- Product Manager for Training and Data Management, duties include marketing, sales and financial planning for 5 Autodesk Training Centers around Australia
- Implementing Replicated Vault environment globally
- Providing Pre-Sales and Post-Sales Technical Support, Training and consulting services.
- Presented category insights and new item recommendations to major retailers and led teams in developing marketing, pricing, product and sales strategies
- Communicated project updates to stakeholders at all levels
- Partnered with project team members to identify and quickly address problems
- Monitored and tracked project progress to support timely completion
- Updated customers and senior leaders on progress and roadblocks
- Wrote, updated and maintained project documentation
Applications Engineer
Imass Ltd / Symetri
01.2008 - 01.2012
- Providing Pre-Sales and Post-Sales Technical Support, Training and consulting services for MFG Autodesk Product portfolio
- AutoCAD, AutoCAD Electrical, Autodesk Inventor and Vault Technical Specialist.
- Provided technical support to over 500 clients daily
- Improved functionality and feature development both within current application framework and on future generation frameworks
- Analyzed and edited existing computer applications to improve functionality
- Liaised with sales department to identify technical requirements and developed solutions
- Collaborated with multidisciplinary teams to design and implement new technology features
- Updated technical documentation, product specifications and technical training materials
Electrical / Electronics Engineer
Various Roles
01.2000 - 01.2008
- Starting as Apprentice electrical/Electronic engineer, first role involved the manufacturing, testing, installation, repair and calibration of several Automotive products, this role involved a huge amount of travel around Europe and Asia
- Secondly as Electronics test engineer for glass cutting machine, involved in manufacture, testing and repairs department
- Finally, as technical engineer in a gaming environment I was responsible for customer care, support, general onsite maintenance as well as the machine testing, repair and quality certification of the gaming machines.
Skills
- Recruitment Strategies
- Sales Leadership
- Mentoring and Training
- Operations Management
- Project Management
- Staff Management
- Business Planning
- Client Relationships
- Strategic Planning
- Team Collaboration
Relevant Working Experience
- Senior Applications Engineer, Man and Machine, Current, Senior Applications Engineer, providing project management on Vault/MFG content and large-scale Autodesk Vault implementations, Providing a BIM/Vault integration, Providing Pre-Sales and Post-Sales Technical Support, Training and consulting services
- Lead Technical Consultant, A2K Technologies, 2016, 2017, Lead Consultant, Project Management on Vault implementations for Large scale organizations, Implementing Replicated Vault environment around Australia and the world, Providing Pre-Sales and Post-Sales Technical Support, Training and consulting services
- CAD/Data Management Manager, TNA Australia, 2015, 2016, Managing the IT and CAD Packages for 5 replicated Vault sites around the world, Providing Internal CAD training and technical support
- Applications Engineer / Technical Consultant / Product Manager, Cadgroup Australia, 2012, 2015, Product Manager for Training and Data Management, duties include marketing, sales and financial planning for 5 Autodesk Training Centers around Australia, Implementing Replicated Vault environment around Australia and the world, Providing Pre-Sales and Post-Sales Technical Support, Training and consulting services
- Applications Engineer, Imass Ltd / Symetri, 2008, 2012, Providing Pre-Sales and Post-Sales Technical Support, Training and consulting services for the MFG Autodesk Product portfolio, AutoCAD, AutoCAD Electrical, Autodesk Inventor and Vault Technical Specialist
- Electrical / Electronics Engineer, Various Roles, 2000, 2008, Starting as an Apprentice electrical/Electronic engineer, my first role involved the manufacturing, testing, installation, repair and calibration of several Automotive products, this role involved a huge amount of travel around Europe and Asia, Secondly, I was an Electronics test engineer for glass cutting machine, involved in the manufacture, testing and repairs department, Finally, as a technical engineer in a gaming environment I was responsible for customer care, support, general onsite maintenance as well as the machine testing, repair and quality certification of the gaming machines
Timeline
Senior Design & Manufacturing Technical Specialist
Cadpro Australia
09.2023 - Current
Managing Director
Cross Technology Group Pty Ltd
01.2021 - 09.2023
Lead Technical Consultant
A2K Technologies
01.2019 - 12.2020
Senior Applications Engineer
Man And Machine
01.2018 - 11.2018
Lead Technical Consultant
A2K Technologies
01.2016 - 01.2017
CAD/Data Management Manager
TNA Australia
01.2015 - 01.2016
Applications Engineer / Technical Consultant / Product Manager
Cadgroup Australia
01.2012 - 01.2015
Applications Engineer
Imass Ltd / Symetri
01.2008 - 01.2012
Electrical / Electronics Engineer
Various Roles
01.2000 - 01.2008
Similar Profiles
Minh Hang PhamMinh Hang Pham
Administrative Assistant Intern at Software–Automation–Control Company CadPro JSCAdministrative Assistant Intern at Software–Automation–Control Company CadPro JSC
Benedict GarciaBenedict Garcia
Salesforce Administrator at Group Homes Australia (now Videri Australia)Salesforce Administrator at Group Homes Australia (now Videri Australia)
ASHOK KUMARASHOK KUMAR
Technical Delivery manager at Gurgaon – Golf Australia/BMW Australia/NHP/Nissan Australia/BHP FoundationsTechnical Delivery manager at Gurgaon – Golf Australia/BMW Australia/NHP/Nissan Australia/BHP Foundations
Aaron BinnsAaron Binns
Caravan Repair Technician at Self-employedCaravan Repair Technician at Self-employed
Gabby LaneGabby Lane
Hospitality Worker at Saltmine Fish and ChipsHospitality Worker at Saltmine Fish and Chips