Ian Crowley

• As part of Suitable Duties, I have liaised with the leadership team in developing a shift duties matrix for leadership roles. This matrix incorporates all activities relating to Rostering and Payroll submissions, and the auditing of those submissions. I also configured a randomised Environmental Audit schedule for all STARS High Risk patient care areas within the auditing tool (Topcat). Additionally, I liaised with the vendor to correct all Topcat Frequent Touchpoint reporting outputs to include the physical location of sub-features. I created a workload calculator with FTE per patient ratio output. I have carried out analysis to assist in resolving accrual balance and payroll issues, as well as performed general administration duties.
• Maintain a clean and safe environment in accordance with Infection Control Guidelines.
• Perform scheduled and unscheduled porterage and cleaning tasks.

Leadership

• Establish a leadership and management framework that fosters and promotes the principles of quality Patient Support Services, working within CAB.
• Contribute to the strategic approaches of CAB Facility Services and develop and implement new initiatives that enhance Patient Support Services and ensure compliance with mandatory requirements, including but not limited to ACHS Accreditation Standards and the National Standards.
• Provide ethical decision making in the achievement of organisational goals.

Professional Expertise

• Provide specialist advice to the Patient Support Services MNHHS to assist in the development of strategic plans and initiatives and the management of organisational change to ensure the continued evolution of an improved service.
• Knowledge of and ability to manage and co-ordinate compliance with Enterprise Bargaining Agreements across the Patient Support Services stream within CAB.
• Collaborate with and act in consultation with clinical services to ensure appropriate CAB wide Patient Support Services support to clinicians and clinical services.
• Knowledge of asset management cycle systems and ability to apply it within a Queensland Health environment.
• Knowledge of and ability to manage Patient Support Services procurement activities in particular tender processes and contract management.

Management

• Implement and direct change management and project management, strategies and activities, as required by Patient Support Services Manager MNHHS.
• Manage and identify variances in the budget performance, identifying budget and performance issues relating to Patient Support Services across CAB.
• Comply with and utilise procedures, policies, regulations and standards which impact upon the position, including contemporary human resource management requirements and practices, such as health and safety, equal opportunity and anti-discrimination policies.
• Organise, control and direct the human resources with Patient Support Services at CAB including staff allocation, recruitment and selection, training and education, and performance review to achieve high productivity and staff satisfaction.