IAN DUNCAN

• Managing university-wide activities to ensure critical systems are appropriately supported and maintained, including cyber risks
• Developed UQ’s Digital Disability Action Plan.
• Developed Application Tiering process and authoritative data source through extensive stakeholder negotiation and discussion
• Driving stakeholder communication, leading to improved alignment between business objectives and program goals.
• Managing cross-functional teams of 8 staff and delivering high-quality outcomes within scope and budget constraints.
• Cultivated strong relationships with partners, ensuring effective collaboration on joint projects and initiatives.

• Delivered strategy, direction, and operation of the ARDC’s consulting, engagements, workforce and community development and communications and marketing functions.
• Developed high-performing teams (20 staff) by providing mentorship, guidance, and opportunities for professional growth.
• Re-started ARDC skills and communities activities, resulting in ARDC taking national leadership position in digital research skills
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

• Directed the development and delivery of ARDC's strategy for national underpinning infrastructures (compute and storage) and managed the funding and operations programs for these services.
• Delivered major upgrade to Australia's national research cloud
• Negotiated with Group-of-Eight and other Universities for staff and resource hosting

Led and developed the 3-year ARDC service, sustainability, and governance strategies to increase engagement and participation. This included:

• Championing corporate social responsibility initiatives that enhanced the company's reputation in the community and industry at large.
• Optimising staff ability and performance by designing comprehensive training programs tailored to individual needs.
• Cultivating a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Managing budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Strengthening internal controls by reviewing existing projects, policies and procedures, ensuring compliance with regulatory requirements.
• Implementing innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Boosting client satisfaction through exceptional relationship management and prompt resolution of issues.

• Responsible for all strategic, planning and day to day functions of the organisation including reporting to the board and federal government.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Trained and guided team members to maintain high productivity and performance metrics.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Delivered strategic infrastructure programs and was responsible for the planning, operations and upgrades of core corporate systems.
• Led teams of up to 90 personnel, supervising daily performance as well as training and improvement plans.
• Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
• Prioritised tasks and allocated resources appropriately to keep teams focused and productive.
• Member of the organisation's senior leadership group, managing all aspects of operations.

• Managed operational groups and functions of a world-class neuroscience research institute.
• Supervised operations staff and kept employees compliant with policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

• Established a high-performing IT support team servicing researchers across various fields.
• Developed custom IT solutions to address specific research and business needs, driving operational improvements and time/cost savings.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Optimised helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.

• Established a new research institute and improved the IT environment in an established research school.

• Developed improvements to the underpinning infrastructure supporting a large payment card project resulting in increased efficiency and communications across a large and complex team.

• Founded and developed an internet service provider and created one of Australia’s first payment gateway services.

• Determined software acceptance statuses, applying required technical requirements and developmental goals.
• Mentored junior programmers, sharing industry knowledge and best practices to foster a cohesive team environment.
• Participated in software requirement reviews, helping to define characteristics of new development projects.
• Streamlined application processes for improved user experience and functionality.