Ian Ford

• Greeted customers and provided excellent customer service.
• Assisted in stocking shelves, setting up displays and organizing merchandise.
• Answered questions regarding products and services.
• Processed sales transactions quickly and accurately using a point of sale system.
• Operated cash register efficiently to process payments from customers.
• Maintained a clean and organized work area at all times.
• Performed price checks for customers when required.
• Provided assistance to customers who needed help carrying their purchases to their cars or other transport methods.
• Completed daily tasks such as cleaning shelves, vacuuming the store floor, dusting surfaces.
• Organized promotional materials for display in-store.
• Replenished stock on shelves as needed throughout the day.
• Verified that all products had accurate prices tags attached.
• Assisted colleagues with restocking shelves when needed during busy periods.
• Responded promptly to customer complaints in a professional manner.
• Followed company policies and procedures relating to product returns and exchanges.
• Participated in team meetings and training sessions as requested by management staff.
• Worked hard to learn required tasks quickly to maximize performance.
• Developed positive customer relationships through friendly greeting and excellent service.
• Built and maintained working relationships with peers and upper management.
• Addressed customer needs, responding to specific requests.
• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
• Looked for ways to go above and beyond job requirements.
• Upheld high standards of productivity and quality in operations.

Directed day-to-day operations with a focus on achieving business plan and profitability goals:

• Spearheaded the implementation of both short-term and long-term strategies.
• Successfully managed scheduling, training, and inventory control to optimize operational efficiency.

Built and led high-performing teams:

• Recruited, hired, and trained crew members, fostering skills in project application, customer relations, and service excellence.
• Established strong operational teams to meet demanding process and production requirements.

Ensured adherence to quality standards and operational efficiency:

• Implemented policies and standard operating procedures, overseeing quality, customer service, and logistics.
• Addressed customer concerns promptly and effectively, enhancing overall customer satisfaction.

Promoted a culture of continuous improvement:

• Guided employees to understand and meet evolving customer needs and expectations.
• Implemented effective quality assurance practices to deliver positive customer experiences.

Provided strategic insights and supported decision-making:

• Presented performance and productivity reports to staff, contributing to data-driven decision-making.
• Enforced federal, state, local, and company safety rules, ensuring a secure work environment.
• Aided senior leadership in executive decision-making by generating daily reports, recommending corrective actions and improvements.

Contributed to overall business development:

• Supported accident investigations and prepared related paperwork.
• Measured and reviewed performance through key performance indicators (KPIs) and metrics.
• Played a key role in proposal and contract development, negotiations, and meetings.
• Developed initiatives for process improvement and actively participated in the ongoing assessment of operations.

Fostered a Safe and Energetic Work Environment:

• Actively engaged employees in creating a safe and energetic workplace through regular feedback and recognition.
• Maintained positive working relationships with staff and management, contributing to a collaborative atmosphere.

Productivity Monitoring and Coaching:

• Monitored employee productivity, providing constructive feedback and coaching to enhance performance.
• Coordinated employee schedules to ensure optimal coverage during shift changes and based on availability.

Quality Assurance and Consistency:

• Reviewed completed work to verify consistency, quality, and adherence to established standards.
• Maintained operating schedules to provide effective coverage for key areas and achieve overall objectives.

Resource Planning and Management:

• Planned and managed resources to consistently meet production, quality, and cost goals.
• Responded to employee concerns or complaints by coordinating with the human resources team to find effective solutions.

Operational Reporting and Documentation:

• Updated reports and daily logs for management use and permanent files.
• Ensured accurate documentation of operations, contributing to efficient decision-making processes.

Customer Service Excellence and Operational Leadership:

Customer Issue Resolution and Satisfaction:

• Proactively resolved customer issues to uphold high standards of customer satisfaction.
• Addressed customer concerns with effective and suitable solutions, contributing to positive customer experiences.

Team Building and Performance Management:

• Built and led strong operational teams, ensuring they met demanding process and production requirements.
• Motivated and evaluated personnel, fostering performance improvement and goal achievement.

Strategic Operational Direction:

• Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Guided employees on understanding and meeting changing customer needs and expectations.

Comprehensive Operational Management:

• Managed scheduling, training, and inventory control, optimizing operational efficiency.
• Implemented policies and standard operating procedures, overseeing quality, customer service, and logistics.
• Worked collaboratively with customers and staff at various levels to maintain high standards of internal and external customer service.

Logistics Planning and Optimization:

• Planned and arranged logistics required for shipments, ensuring smooth and efficient processes.
• Designed holding yard layouts to maximize the usability of available storage space.

Heavy Machinery Operation and Logistics Management:

Heavy Machinery Operation:

• Proficient in operating Sennebogen 830 & 730 high stackers, ensuring efficient and safe handling of materials.
• Skilled in operating Volvo and Liebherr log loaders, contributing to streamlined loading processes.

Supervision and Training:

• Supervised and onboarded new operators, ensuring a smooth transition into their roles.
• Provided guidance and training to maintain a high level of competency among the team.

Logistics and Data Management:

• Managed data entry and sign-in processes to maintain accurate records of operations.
• Supervised export operations, overseeing the efficient and timely movement of materials.

Yard Planning and Layout Optimization:

• Designed yard plans and layouts, maximizing the usability of available storage space.
• Implemented strategic planning to enhance overall operational efficiency.

Adherence to Protocols:

• Consistently followed orders and safety protocols for every job, ensuring a secure working environment.
• Conducted pre- and post-trip vehicle and equipment inspections to uphold safety standards.

Maintenance and Repairs:

• Completed daily work and maintenance logs, maintaining comprehensive records of activities.
• Performed service maintenance and basic repairs, ensuring equipment remained in optimal working condition.

Organized and Clean Work Environment:

• Kept work areas organized, clean, and free of safety concerns to promote a safe and efficient workspace.

Neat and Professional Turf Maintenance:

• Ensured the neat and professional appearance of turf through daily mowing, trimming, and comprehensive maintenance practices.

Course Setup and Maintenance:

• Set up courses daily, including changing cups, putting out flags, and emptying trash to prepare for optimal play.
• Managed nearby features such as bunkers with regular care and meticulous raking.