Ian Gregory
Ellenbrook,WA
Summary
Dynamic and results-oriented professional with a robust background in law enforcement with WAPOL and entrepreneurial success in lawn care. Excelled in high-pressure situations, demonstrating exceptional situational awareness and communication skills. Proven track record in enhancing community safety and customer satisfaction, leveraging analytical thinking and problem-solving abilities. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
30
30
years of professional experience
Work History
WA Police
WAPOL
05.2022 - 09.2024
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Conducted preliminary investigations at scenes of major crimes.
- Apprehended offenders and conducted interviews and interrogations.
- Apprehended suspects and transported offenders to jail.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Responded to emergency calls to provide assistance to citizens in need.
- Conducted searches of individuals, vehicles and premises.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Provided testimony in court proceedings.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Achieved P1 driver qualification.
- Monitored criminal activity in community to identify suspicious activity.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Obtained information from arrested subjects to conduct debriefings.
Lawn & Garden Care (Own Business)
MI Mowing & More
09.2008 - 05.2022
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Serviced over 100 customers with their lawn and garden care needs.
- Established a strong reputation within the community for exceptional lawn care services, leading to increased brand recognition and trust.
- Consulted with customers to assess needs and propose optimal solutions.
- Expanded clientele by effectively marketing the business through various channels such as local advertising, and word-of-mouth referrals.
- Increased client retention through consistent communication and timely follow-ups on service inquiries.
- Provided excellent customer support by addressing inquiries promptly via email or phone calls from current clients or potential prospects interested in services offered by the company.
- Developed customized lawn care plans tailored to each client''s specific needs and preferences.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Cut trees and shrubs to shape and maintain landscape.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Maintained gardening tools by replacing blades and fluids.
- Utilized lawn striping methods for healthy grass growing and appearance.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Removed debris and waste from outdoor areas.
- Developed and maintained efficient irrigation system for outdoor areas.
- Assisted with irrigation system maintenance and repair.
Sales Representative
Applied Chemicals
04.1994 - 09.2008
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Streamlined sales process, reducing time from lead to close.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Exceeded sales targets through effective planning and goal setting.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Identified and tapped into new markets, significantly expanding customer base.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Skills
Situational awareness
- Legal knowledge including court procedures and government regulations
- Initiative
- De-Escalation Techniques
- Teamwork and Collaboration
- Time Management
- Reliability
- Excellent Communication skills
- Self Motivation
- Analytical Thinking
Golf, cycling & spending time with my wonderful wife and two adult children.
I have been playing golf since I was 12 yrs old. I love the game and being outdoors. I have represented my golf club over the years playing penants against other clubs.
I enjoy cycling regularly for fitness, fun and for ther social aspect. Four years in a row, I participated and completed 'Lifecycle for Canteen' (Cycling from Bassendean to Busselton over 3 days to raise money for families affected by cancer.) It was a very rewarding experience being able to help others by doing something I love.
My family and I share a very close relationship with each other. We have many animals, including a Boxer (dog), 3 Pekin ducks, weiros, pink & grey galahs, Indian ring necks and a rainbow lorikeet.
We enjoy being an active part of the suburb we live in and are always helping others whenever we can.
Additional Information
I enjoy helping others, whether it is something as simple as collecting a package that has been delivered or as serious as someone who is n need of serious help like calling the Police and ambulance when I found a young man attempting to end his life.
I enjoy being outdoors and keeping active.
I am a fast learner with sound legal knowledge including court procedures and government regulations.
Timeline
WA Police
WAPOL
05.2022 - 09.2024
Lawn & Garden Care (Own Business)
MI Mowing & More
09.2008 - 05.2022
Sales Representative
Applied Chemicals
04.1994 - 09.2008
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