Ian (Danny) Hamence
Mildura,VIC
Summary
Over 25 years of retail experience, including more than 10 years in management roles.
Experienced with managing daily operations and leading teams to achieve goals.
Strong focus on safety.
Able to use organizational and leadership skills to enhance productivity and efficiency.
Track record of driving continuous improvement and maintaining high operational standards.
Overview
14
14
years of professional experience
Work History
Line Manager
Kmart
07.2024 - Current
Assistant Manager
Cheap as Chips
03.2024 - 07.2024
Sleep Professional
Bev Marks
02.2023 - 12.2023
Various (Store Manager, Assistant Manager, Sales
Fantastic Furniture
11.2010 - 12.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with our customers.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with support office, sharing pertinent information about store performance and requesting support when needed.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Education
VCE -
Mildura High School
Mildura, VIC12-1994
Skills
- Customer focus
- Employee engagement
- Health and safety
- Team development
- Inventory coordination
- KPI tracking
- Strong leadership
Timeline
Line Manager
Kmart
07.2024 - Current
Assistant Manager
Cheap as Chips
03.2024 - 07.2024
Sleep Professional
Bev Marks
02.2023 - 12.2023
Various (Store Manager, Assistant Manager, Sales
Fantastic Furniture
11.2010 - 12.2022
VCE -
Mildura High School
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