Ian Hills

• Oversee and allocate 30+ drivers to ensure seamless transport operations.
• Manage budgeting and specialist vehicle replacement to optimize fleet performance.
• Coordinate the movement of 300+ clients per week, ensuring efficiency and safety.
• Provide exceptional customer service, responding to enquiries, resolving complaints and ensuring client satisfaction.
• Develop and maintain positive relationships with customers and stakeholders to enhance service efficiency.
• Administer timesheet processing and payroll documentation.
• Lead driver recruitment, onboarding, and induction programs.
• Supervise vehicle repairs, accident reporting and compliance management.
• Implement and oversee driver development programs and transport education initiatives.
• Ensure adherence to NHVR regulations, Chain of Responsibility (COR) and safety protocols.
• Utilize advanced transport management systems, including:
• Google Systems (Full Business System)
• LogBookMe (Fleet Management & Vehicle Tracking)

· Lead a team of 60+ drivers, ensuring compliance with safety regulations and operational policies.

· Managed a fleet of 150+ vehicles, optimizing servicing schedules and ensuring regulatory compliance.

· Conducted budget reviews and cost reduction initiatives to align with financial objectives.

· Built and maintained effective relationships with clients and service providers, ensuring high customer satisfaction.

· Ensured staff competency through comprehensive training, licensing and certification programs.

· Formed a key role in the Land 121 Project, overseeing the transition of old fleet assets to new acquisitions.

· Supervised a large-scale transport fleet, ensuring seamless daily operations and logistics efficiency.

· Developed and enforced freight distribution strategies, security protocols and documentation processes.

· Collaborated with internal and external stakeholders, including suppliers and subcontractors to streamline logistics.

· Key role in the implementation of a multimillion-dollar assets program in SA.

· Maintained accurate records of all vehicles registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.

· Conducted risk assessments and fleet compliance audits to uphold safety and efficiency standards.

· Inspected vehicles and requested maintenance tasks be completed within specific timeframes.

· Assisted in sales and business development initiatives to increase operational efficiency and revenue.

· Load, transported and delivered fuel interstate to a variety of workplaces including but not limited to Service Stations, mining sites, train refuel sites and regional farms

· Conducted thorough daily pre-start checks on vehicles and equipment to uphold operational readiness

· Effectively managed fatigue and meticulously maintained professional logbook records

· Cultivated and nurtured positive relationships with customers to enhance satisfaction and loyalty

· Ensured strict adherence to compliance and safety standards, policies and procedures at all times

· Executed duties promptly and efficiently within allocated time frames

· Inducted into Mobil Terminal (With Shell) and ATOM (BP)

• Delivered high-level driver training and assessments for Heavy Rigid (HR) and Heavy Combination (HC) vehicles.
• Provided customer-focused service, ensuring all deliveries met client expectations.
• Assisted students in developing time management skills necessary for efficient route planning during trips or commutes.
• Introduced eco-driving techniques that minimized fuel consumption while ensuring a smooth ride experience.
• Evaluated driver performance through practical assessments, identifying areas for improvement and adjusting lessons accordingly.