Ian Hur
Adelaide,SA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in catering industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Advisor
Port Grill Steak
02.2022 - 06.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
Teacher Leader
Griffith English Academy
01.2016 - 11.2021
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Graded and evaluated student assignments, papers, and course work.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
Teacher
Miki Academy
03.2012 - 07.2015
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Tour Guide
Hana Tour
07.2009 - 12.2011
- Guided groups of up to 20 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
Education
Bachelor of Arts - Hotel Magagement
Griffith University
Gold Coast, QLD06.2009
Skills
- Interpretation and Translation Services
- Training Junior Team Members
- Calm and Professional Under Pressure
Certification
- Driver'd License
- craftsman Cook, Western food
Languages
English
Professional Working
Japanese
Limited Working
Korean
Native or Bilingual
Timeline
Service Advisor
Port Grill Steak
02.2022 - 06.2023
Teacher Leader
Griffith English Academy
01.2016 - 11.2021
Teacher
Miki Academy
03.2012 - 07.2015
Tour Guide
Hana Tour
07.2009 - 12.2011
Bachelor of Arts - Hotel Magagement
Griffith University
- Driver'd License
- craftsman Cook, Western food
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