Ian Jo
Springvale,VIC
Summary
Talented individual possessing outstanding communication and problem-solving skills. Fosters positive work environment by encouraging team cooperation in a comfortable manner. Thrives in team collaboration and relations with customers, fellow team members and management staff. Talented restaurant team member with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
FOH Staff
Sushi Jiro
11.2023 - Current
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Provided exceptional customer service, resulting in repeat business and positive online reviews.
- Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
- Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
Primary Tutor
Private Organisation
01.2021 - Current
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Met with parents to discuss student progress and address concerns.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Collaborated with parents to develop appropriate tutoring lessons.
Volunteer
Church
01.2019 - Current
- Serving as ongoing church drummer at multiple church services, including: Friday night services, Youth services, Sunday main services, etc.
- Serving as ongoing primary youth supervisor/ teacher
- Served as Vice Representative of Youth at church
Sales Assistant
Robland Massage
01.2019 - 10.2022
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Bachelor of Physiotherapy (Honours) - Physiotherapy
Monash University
Clayton, VIC02.2028
VCE -
Nossal High School
11.2023
Skills
- Rapport Building
- Team Collaboration
- Food Safety Understanding
- Guest Relations Management
- Order Management
- Organisational abilities
- Front-Of-House Display Creation
- Relationship Management
- Guest Relations
- Service Prioritization
- Processing Payments
- Order Taking
Certification
- Barista Training
- Food Safety Training
- First Aid Training
- CPR Training
- Australian LifeGuard training
Languages
Korean
Native or Bilingual
English
Native or Bilingual
Timeline
FOH Staff
Sushi Jiro
11.2023 - Current
Primary Tutor
Private Organisation
01.2021 - Current
Volunteer
Church
01.2019 - Current
Sales Assistant
Robland Massage
01.2019 - 10.2022
Bachelor of Physiotherapy (Honours) - Physiotherapy
Monash University
VCE -
Nossal High School
- Barista Training
- Food Safety Training
- First Aid Training
- CPR Training
- Australian LifeGuard training
Similar Profiles
RICHARD PHAMRICHARD PHAM
Jiro Kitchen Hiro at Sushi JiroJiro Kitchen Hiro at Sushi Jiro
Jervis SukuilJervis Sukuil
Restuarant Manager at Sushi JiroRestuarant Manager at Sushi Jiro
Patrick PhamPatrick Pham
Customer Service Assistant at Sushi JiroCustomer Service Assistant at Sushi Jiro