Ian Johnson
Emerald
Summary
A senior management professional with a broad range of experience, from large corporate environments to SaaS start-up businesses. Expertise includes strategy development, driving business evolution and operations in competitive environments; leading initiatives to generate revenue growth, build business value and increase market relevance. Experienced in driving business innovation and directing major programs and initiatives, to build business competitiveness.
Overview
13
13
years of professional experience
Work History
Senior Manager – Product Operations
Cyara
01.2022 - Current
- Operational management of Cyara’s Product Management group, while acting as a ‘Chief-of-staff’ to the CPO (Chief Product Officer), and subject matter expert for the operation of the Product Management group withing the business
- Directing & overseeing strategic business initiatives, from development through successful execution
- Build relationships throughout the organisation to support the efficient operation of the Product Management group
- Serve as Product liaison throughout the organisation for executives, senior leaders, and CEO
- Create product-based key performance metrics to enable the performance of individual products to be measured and actions initiated as necessary
- Oversee the development of material necessary to support each SaaS software release
- Implement and develop operational standards, policies and procedures to optimize business operations.
Consultant
Cyara
01.2015 - 01.2022
- Leveraged my business experience to add value to the development, packaging, and commercialisation of Cyara’s emerging product portfolio
- Develop commercial packaging & pricing models for SaaS offerings to drive product adoption and revenue growth
- Create bespoke commercial offerings as required to responds to strategic opportunities
- Oversee daily operations of the Global Product Management group
- Developing business processes as required to enable the fast and efficient handling of repeatable activities
- Program management of major business initiatives (including System and Organization Controls (SOC) & the implementation of the Scaled Agile framework)
- Driving the organisations Scaled Agile framework adoption, managing planning events, synchronization sessions and framework of prioritisation and issue resolution
General Manager – Services Development
NEC Australia
01.2012 - 01.2014
- Develop and implement strategies and capabilities necessary to grow revenue and profitability, while continually building and evolving the services business in line with market direction and customer expectations
- Drive business transformation to evolve the capabilities of the services business, increasing the value and relevance of its offerings to customers
- Expanded Australian based services footprint into the international environment to create added differentiation and take advantage of regional business opportunities
- Responsible for the attainment of the $50M annual sales budget of the enterprise services business
- Manage Service opportunity pipeline and provide monthly services revenue forecasts
- Lead contract negotiations with major clients and manage major services bids and tender responses
- Manage strategic services relationships with key vendor’s (e.g Cisco, Microsoft, Genesys)
- Manage internal stakeholders at all levels within the business to ensure support for programs and initiatives, and to ensure business activities are well understood and expectations are met
- Manage the evolution of NEC’s Services portfolio to ensure service offerings are consistent with market needs and corporate strategy and able to take advantage of emerging opportunities
- Direct major programs & initiatives that require services subject matter expertise or will have strategic importance to the attainment of business goals
- Manage the development of brochures, internal & external sales presentations, and associated collateral to support the sale of services in the marketplace
- Present NEC’s services philosophy and value proposition to customer, at external and internal forums, to promote services sales
Education
High School Diploma -
Mount Lawley Senior High School
Perth, WASkills
- Stakeholder Management
- Business Innovation
- Teamwork and collaboration
- Interpersonal communication
- Strategic Business Evolution
- Programme Management
- Creative Problem Solving
- Commercial Packaging
Directorships
- Chairman, The 1812 Theatre Ltd, 01/12, Current
- Marketing Director, The 1812 Theatre, 01/10, Current
Keyareasofexpertise
- Strategy Development
- Product Operations
- Stakeholder Management
- Business Innovation
- Sales and Marketing
- (SaaS) Product Management
- Strategic Business Development
- Programme Management
- Leading Contract Negotiations
- People Management & Development
- Creative Problem Solving
- Development of commercial offerings
Timeline
Senior Manager – Product Operations
Cyara
01.2022 - Current
Consultant
Cyara
01.2015 - 01.2022
General Manager – Services Development
NEC Australia
01.2012 - 01.2014
High School Diploma -
Mount Lawley Senior High School
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