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Ian Kiptoben
Melbourne
Summary
Detail-oriented Business Analyst with over 4 years of experience translating business requirements into technical solutions and driving operational change. Skilled in process improvement, stakeholder engagement, and delivering measurable value across multiple industries, including finance, healthcare, fintech, banking, and education. Adept in both Agile and Waterfall environments, with a proven track record of implementing enterprise solutions, performing quality assurance, and optimizing systems. Core strengths include process modeling, problem solving, cross-functional collaboration, user testing, and technology implementation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Jacinth Solutions
10.2023 - Current
- Engaged with stakeholders to gather and align business needs with project goals and constraints
- Led cross-functional Agile teams to successfully implement strategic business initiatives and streamline operations
- Developed an automated reporting system, reducing manual effort by 50% and improving data accessibility
- Conducted in-depth analyses of business requirements to identify opportunities for IT system enhancements
- Created user stories and acceptance criteria for Agile development; facilitated backlog grooming and sprint planning
- Coordinated User Acceptance Testing (UAT) and ensured smooth knowledge transfer to business users
- Enhanced stakeholder communication strategies, resulting in improved client satisfaction and project transparency
- Utilized Agile principles to improve system performance and ensure timely, effective solution delivery
Business Analyst
Oakmont Consulting Limited
04.2021 - 03.2023
- Gathered and documented business requirements through workshops, stakeholder interviews, and process analysis
- Spearheaded FinTech integration projects, reducing costs and improving productivity
- Directed change management initiatives, guiding teams through process transitions with minimal disruption
- Used advanced Excel skills to analyze large datasets and support strategic decision-making
- Facilitated Agile ceremonies including sprint planning, backlog grooming, daily standups, and retrospectives
- Improved operational efficiency by 20% through process redesigns and data-driven solutions
- Managed enhancements to existing products, increasing customer satisfaction and profitability
Education
Master of Science - Business Analytics, Artificial Intelligence
Deakin University
Melbourne, VIC, Australia11.2024
Bachelor of Science - Actuarial Science
Multimedia University of Kenya
Nairobi, Kenya12.2020
Skills
- Attention to detail
- Quality Assurance
- Customer Needs Assessment
- Agile and Water fall Methodology
- Strong Analytical Thinking
- Facilitation and Presentation
- Excellent customer service
- Workflow Analysis
- Business Analysis
- Requirements Gathering
- Business Process Analysis
- Gap analysis
- User Acceptance Testing
- Integration testing
- Interpersonal skills
- Process Optimization
- Consultation skills
- Software Development Lifecycle (SDLC)
- Data Analysis
- Stakeholder Management
- Customer Relationship Management (CRM)
- Verbal communication
- Business process modelling (BPMN)
- Strong critical thinking
- Writing test cases & plans
- Problem Solving
- Organisational skills
- Active Listening
- Risk Analysis
- Emotional Intelligence
- Financial Messaging
- Microsoft Office Suite (MS teams, MS word, MS excel)
- Ability to collaborate
Certification
- Google Data Analytics Professional Certificate
- Google Agile Essentials
Software
Timeline
Senior Business Analyst
Jacinth Solutions
10.2023 - Current
Business Analyst
Oakmont Consulting Limited
04.2021 - 03.2023
Bachelor of Science - Actuarial Science
Multimedia University of Kenya
Master of Science - Business Analytics, Artificial Intelligence
Deakin University